My colleague and I are trying to transfer resources from my Azure account to hers. She signed up for a new Azure account using her private Microsoft account. However, upon sign-up, her account was automatically placed into the directory of a legal firm that had previously shared a SharePoint environment with her (a long time ago). Now: The "Switch directory" option does not allow selecting any other directory nor creating a new one. Under Microsoft Entra ID → Manage tenants , the "Create" button is greyed out and cannot be clicked. "Leave tenant" and "Delete" are also not functional. Logging into Azure via an incognito/private browser window (as suggested in this post ) does not solve the issue. We need a way for her to have a completely private Azure directory that is not linked to any organization. How can we resolve this so she can manage her own resources independently?

Unable to create or switch to a private Azure directory after account sign-up

Weigold Simon 0

My colleague and I are trying to transfer resources from my Azure account to hers. She signed up for a new Azure account using her private Microsoft account.

However, upon sign-up, her account was automatically placed into the directory of a legal firm that had previously shared a SharePoint environment with her (a long time ago). Now:

The "Switch directory" option does not allow selecting any other directory nor creating a new one.
Under Microsoft Entra ID → Manage tenants, the "Create" button is greyed out and cannot be clicked.
"Leave tenant" and "Delete" are also not functional.
Logging into Azure via an incognito/private browser window (as suggested in this post) does not solve the issue.

We need a way for her to have a completely private Azure directory that is not linked to any organization. How can we resolve this so she can manage her own resources independently?

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Unable to create or switch to a private Azure directory after account sign-up

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