Help to find my Hotmail address

Hi l b,

Welcome to Microsoft Q&A Forum

Thank you for reaching out regarding the difficulty you re experiencing with recovering your Hotmail account. I understand how concerning it can be to lose access, especially when the system reports that the account "cannot be found."

This message typically appears for one of the following reasons:

• Account Inactivity: If the account has not been used for over two years, it may have been permanently deleted due to inactivity.
• Typo or Incorrect Email: Please double-check the spelling of the email address you are entering.
• Migration Issues: Some older Hotmail accounts were migrated to Outlook.com. If applicable, try signing in using an @outlook.com variation.

Steps You Can Try:

• Visit Microsoft Sign-In Helperto check if the account exists and explore recovery options
• If the account is recognized, use the Account Recovery Form to submit a recovery request. Be sure to include as much accurate information as possible.
• If the account has been deleted, unfortunately, it cannot be restored. In that case, creating a new Microsoft account may be necessary.

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Please feel free to let me know if you have any further updates, thanks

Hi there,

I'm Cherrelyn and I'm here to help.

If Microsoft says your Hotmail address “can’t be found,” it usually means the account’s been inactive too long and was deleted, or the address entered isn’t exactly right. Double-check for typos, old aliases, or if it was linked to another Microsoft account. Try searching old emails, contacts, or devices you signed in on sometimes the correct address shows in account settings. If it’s truly deleted, unfortunately it can’t be restored, so you’d need to create a new Outlook/Hotmail address.

I hope this will help and If you have any question please feel free to ask.

Warm regards,

Cherrelyn