Can't connect to Wifi

Hi, good day!

When was the last time it worked properly? Are you using a Wireless USB Adapter? If so, please try it on another device and see if the issue persists.

Please let me know if you have tried the methods below.

• Please try connecting it to another USB port.
• Shutdown your computer

Unplug the power cable from the computer for 30 minutes, then plug it in again and turn on.

**Please try to turn off Fast startup

• Please try to Turn off Fast Startup

Press Start then search Control panel

Under View by > select Small icons

Select Power Options

On the left side, click "Choose what power buttons do"

Click "Change settings that are currently unavailable"

Under Shutdown settings > Turn off fast startup

Power off the system then pull the power cable from the laptop, wait for 15 minutes.

Power back on

Please try to run SFC and DISM to check for any system errors and corrupted files.

https://support.microsoft.com/en-us/windows/using-system-file-checker-in-windows-10-365e0031-36b1-6031-f804-8fd86e0ef4ca

If the issue persists, what is the exact make and model of your computer?

Press Windows key+R to open Run then type: msinfo32

Press Enter

Please take a screenshot of the System Information window and post it in your next response. Note: Don't include any personal information or sensitive data as Microsoft Q&A is a public forum.

I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Do keep me informed.

Hi Sydney Bowcott,

Based on your description, it sounds like Windows may not be recognizing the wireless networking stack properly, despite the USB adapter being enabled.

Here are a few suggestions to try next:

Check Services: Open services.msc and confirm that the “WLAN AutoConfig” service is running. If it's stopped, start it and set it to automatic.

Device Manager Review: Ensure the USB adapter is listed under “Network adapters” without any warning icons. If it appears under “Other devices,” reinstall the driver manually.

Try a Different USB Port: Even though it’s plugged into a 3.0 port, switching ports can help rule out power or recognition issues.

System File Check: Run sfc /scannow from an elevated Command Prompt to check for corrupted system files.

Network Profile Reset: If not already done, go to Settings > Network & Internet > Status > Network Reset and reboot.

If none of these resolve the issue, we may need to look at recent Windows updates or consider rolling back the driver to a previous version. Hope this works.

Harry Phan.