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Hi.
I normaly started my game "Elden Ring" on Windows 11 and after a few minutes the game closed and my laptop crashed. Its a gaming laptop tho and this exact game worked fine before.
This error is new and happend some times now but it started about 2 weeks ago (The laptop is 4-5 years old).
It showed a bluescreen with the stopcode: VIDEO_DXGKRNL_FATAL_ERROR
I tried to find the "Minidump" (as described in a answer of you guys) and I found the folder but it was completly empty. The file was changed today at time of the crash tho.
I dont know how to fix it and need help.
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Hi Leo Heinkelmann ,
I would check overheating first, have you had the laptop apart at all as they get full of dust especially on the fans.
Have you updated video drivers lately?
run sfc /scannow in PowerShell and see if all is OK.
What make and model is your laptop?
to check mini dump go to advance system and check the following,
You could try 3rd party software to measure temperatures to check for heat issues.
