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Hi,
try https://www.kaspersky.com/blog/how-to-recover-authenticator-app/41967/
Regards
Jörg
Lost my Authenticator app
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 71%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELR%3C/text%3E%3C/svg%3E)
LUCIAN-RAZVAN COSERIU
0
Reputation points
Hello,
Recently i changed my phone, and i lost my Authenticator app, and i cannot connect to any accounts (Office 365 nor One Drive). Even if i try to recover my Authenticator, it request the Authanticator code, or pop-up message with the number, whis is no appearing. I tryed anything available on microsoft support site nothing helped me. I need this accout all my work is in there. And the is account is payed, and i cannot stop the payment, and i dont have acces to the account even.
My email adress is: <Mod mask PII> ******@xxx.onmicrosoft.com
My recovery address is <Mod mask PII> ******@yahoo.com