
Hi @Amandeep Singh,
Good day! Thank you for reaching out to Microsoft Q&A forum and sharing the detail.
Regarding the detail information you provided, the issue your user is experiencing can occur due to some possible causes, like display rendering, add-ins, or application settings. To help us narrow it down and help locate the issue, please try the steps below:
- Please turn off hardware graphics acceleration in Excel
- Sometimes Excel’s hardware acceleration can cause display problems.
- To disable it: Open Excel > File > Options > Advanced > Display
- Check Disable hardware graphics acceleration, then restart Excel.
- In some environments, such as certain server or remote desktop setups, this option may not appear.
- Accessing Excel in Safe Mode to check if add-ins are causing the issue:
- Even after disabling add-ins, remnants or COM add-ins still case instability
- Press
Windows + R
, type excel /safe, and press Enter. - If Excel works fine in Safe Mode, the problem is likely related to an add-in.
- The next thing to try is repairing Office. Here’s how:
- If the above steps don’t help, try repairing Office:
- Go to Control Panel > Programs and Features > Select Microsoft 365 > Change > Choose Online Repair.
- Try Delete completely and reinstall office (if possible)
- If the issue still persists after repair: kindly uninstall Microsoft 365 completely and reinstall the latest version.
While you’re working through these steps, please also check the logs for any related errors:
- Event Viewer: Look under Application logs for Excel.exe.
- Office Telemetry Logs:
%localappdata%\Microsoft\Office\16.0\Telemetry
.
If you run into any issues or the problem continues after these steps, let me know and I’ll assist further.
Thank you for your cooperation, and I look forward to your update.
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