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how to assure my outgoing emails are delivered (not sent to spam)

Robin Novello 20 Reputation points
2025-08-11T18:14:53.9333333+00:00

I just retired and have started using my personal outlook email. when i email my old company (and others, too) the emails keep going to spam. how can i fix?!

Microsoft 365 and Office | Other
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  1. Diane P 3,050 Reputation points Independent Advisor
    2025-08-11T19:20:10.71+00:00

    Are you using outlook.com (including hotmail, live, msn) or a custom domain?

    If the recipient's mail filter is treating mail from outlook.com as junk mail, only they can fix it.

    If you are using a custom domain, you need to have SPF, DKIM, and DMARC records in your DNS. If outlook.com is the custom domain host, you cannot add DKIM records and would need to move it to a new host.

    1 person found this answer helpful.

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