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minecraft not working

Yvvg Yg 0 Reputation points
2025-08-11T16:46:49.3+00:00

okay so i just recently bought the pc game pass which has minecraft included. it says i can play it on the microsoft store when im signed in with the account i used to purchase the gamepass on, but when i open the launcher, it says "Do you own this game or app? Verify your signed in with an active subscription or with the accountt hat owns the game. If you cant access this content and have a valid subscription, the game may have left the game pass catalog. otherwise purchase the game from the xbox app if you dont own it." with all this being said, minecraft is still in the game pass catalog, and i do have a valid subscription. pls help

Windows for home | Windows 11 | Gaming
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  1. Jeronimo Fuerte 12,330 Reputation points Independent Advisor
    2025-08-11T17:24:22.6966667+00:00

    Hi! please confirm that you have signed with the email account that owns the subscription in the Microsoft Store app, confirm the account here:

    https://account.microsoft.com/services

    If you are, log out of the Microsoft Store and the Xbox app, restart your device and log back again with the same email account.

    To reset the Microsoft Store in Windows 11, you can follow these steps:

    1. Press Windows + I to open the Settings app.
    2. In the left pane, select Apps.
    3. Scroll down and click on Installed apps.
    4. In the list of installed apps, locate Microsoft Store. You can search for it using the search bar if needed.
    5. Click the three vertical dots next to Microsoft Store, then select Advanced options.
    6. Scroll down and click the Reset button. This will clear the cache and restore the Microsoft Store to its default state.

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