How to fix an issue, my printer will not print from a word document.

Hi @lavon lindsey,

Thank you for reaching out to Microsoft Q&A Forum support.  

Based on your description, I'd like to provide some troubleshooting steps that might help resolve the issue:  

You can try printing from different applications to see if the issue persists:

• Open WordPad. 
• In a new document, type This is a test. 
• On the File menu, select Print. 
• Select OK or Print to print the file. 

If you couldn’t print from WordPad, the printing problem is not specific to your Microsoft 365 app. You can try fixing the problem by following steps in Fix printer connection and printing problems in Windows.  

If you can print from WordPad, please try to test printing another file:  

• In word, open a new blank file. 
• Type the following text: This is a test. 
• Save the file and then try to print. 

If you don’t have problems printing the test file, try changing the font so it’s the same as the original file. Also, if the original file has a table, clip art, or a drawing object, make sure the test file includes this as well. 

Once you’ve made those changes, save the file, and then try to print. 

If you're able to print the test file, the original file may be damaged. For information about how to troubleshoot damaged word files, go to the following articles: How to troubleshoot damaged documents in Word - Microsoft 365 Apps | Microsoft Learn.

You can also run an online repair if you can't print the test file and the original file.

Follow the steps in Repair an Office application to run an online repair and then try to print the file. 

If after following the above steps, the issue persists, please feel free to let us know. We'd be happy to assist further. 

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".  

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