wifi connectivity issue

Hi RV Sivakumar,

Thank you for reaching out Microsoft Q&A regarding the Wi-Fi connectivity issue on your Samsung Galaxy Book 5 Pro.

To better assist you, could you please let me know when you first noticed the issue? This will help us understand if it coincides with any recent updates or changes to your system.

In the meantime, here are a few suggestions that may help resolve the problem and check if this is an operating system issue::

Step 1: Check Actual Internet Functionality

Open a browser and try loading a webpage.

If it works, the issue may be UI-related, meaning Windows Settings isn’t properly syncing with your actual network status.

If possible, try connecting via Ethernet using a USB-C to Ethernet adapter to confirm whether the issue is specific to Wi-Fi.

Step 2: Reset Network Stack

This step clears outdated or corrupted network configurations that may be interfering with connectivity:

-Open Command Prompt as Administrator and run these commands one by one:

netsh winsock reset 
netsh int ip reset 
ipconfig /release 
ipconfig /renew 
ipconfig /flushdns

-Then restart your PC to apply changes.

Step 3: Disable IPv6

Disabling IPv6 can help avoid compatibility issues and incorrect network status reporting, especially if your network doesn’t fully support it:

-Go to Control Panel > Network and Sharing Center > Change adapter settings.

-Right-click your Wi-Fi connection > Properties.

-Uncheck Internet Protocol Version 6 (TCP/IPv6).

-Click OK and restart your PC.

Step 4: Update Network Adapter Driver

Outdated drivers can cause connectivity issues or misreporting of network status:

-Go to Device Manager > Network Adapters, right-click your Wi-Fi adapter, and choose Update driver.

Alternatively, you can download the latest driver from:

• https://www.intel.com/content/www/us/en/download-center/home.html
• Samsung Galaxy Book Driver Packs

Step 5: Try a New User Profile

Create a new user profile on your PC and test the Wi-Fi connection there. This can help determine if the issue is tied to your current user environment:

-Go to Settings > Accounts > Other users. 

-Click Add account → choose Add a user without a Microsoft account. 

-Enter a username and password → click Next. 

-Sign out and log in to the new account. 

 For more detailed instructions, please refer to the official Microsoft support page at:

How to create a Local account in Windows 11 - ARTICLE

Step 6: Consider a Clean Install of Windows 11

If the issue persists, please consider performing a clean installation of Windows 11 using the official Microsoft tool

*Disclaimer: At this point, we have exhausted all troubleshooting and I recommend that we try to perform a clean install to get your computer back into a working condition. Please ensure that you backup any important data, including Documents, Pictures, Videos, and more. 

For more detailed instructions, please check: Windows 11 Clean Installation Process

If none of the above steps resolve the issue, it could be a firmware or hardware-level bug. In that case, I recommend escalating with Samsung support for a deeper diagnostic or potential replacement.

Let me know how it goes or if you’d like help with any of these steps. I’m here to help.

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