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My son is showing under "Child accounts in your family" on the Manage permissions screen. How can I make him an adult?

Donna Hamilton 0 Reputation points
2025-08-11T06:33:53.27+00:00

All three of my children are adults. However, my son is receiving error messages when trying to access certain features on Xbox live (multiplayer activities). It says to check his Microsoft account but everything looks right. However, when I check "Manage Permissions" on https://account.live.com/mykids.aspx he is still showing there (my daughters are not).

I think that is why only his account is being affected. How can I remove him from the child accounts in my family? I've tried everything. It seems to only affect his Xbox permissions when trying to play xbox live on windows.

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
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  1. April Pascual 320 Reputation points Independent Advisor
    2025-08-11T07:28:27.55+00:00

    Hi Donna,

    This is April, I'll be happy to assist you. Sorry to hear that you're having issue with your son's child Microsoft account. Let me help you out.

    Based on the description of your issue, your son is receiving error messages when trying to access certain features on Xbox live. You can remove your son from the Microsoft Family group by following these steps:

    1. Sign in as the Family Organizer
      • Go to account.microsoft.com/family and make sure you're logged in with the organizer's account - not your son's account.
    2. Remove Parental Consent
      • Find your son's profile in the family list and click the 3 dots ( ... ) next to his name then select Manage Consent. On the following screen, choose Remove Consent. This step is required before you can remove the account from the family group
    3. Remove from Family Group
      • Go back to the Family list, click the 3 dots menu again next to his name, and select "Remove from family group" to complete the process

    If the issue continues, please don’t hesitate to contact us again. We’re here to help, and we appreciate your continued trust in us.

    Warm Regards,

    April P.

    Independent Advisor

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