How do I extend the expiration date of our Azure Credits?

Hello,

We have used about 67K of 150K credits. We are at Level 4 and were at 9 out of 10 tasks completed for further benefits. The remaining credits expire on 9/10/25. Our understanding is that we reach 50% usage of our credit, we can a) Extend the expiration date, and b) become eligible for additional credits. We will use about 5K more before 9/10/25, bringing our total used credits to 72K.

However, we have been unable to launch our app for the last 2 months since the Microsoft Partner IDs have not been reconciled between 2 Entra ID/Tenant ID and the support ticket has been bouncing around. How can we get someone at Microsoft for Startups to review our case and help us get the right support?

Thanks in advance.