I cannot send or receive my emails

Please help I cannot get my emails

Hi @Jacqui Powell 

Thank you for posting your question in the Microsoft Q&A forum. 

I'm really sorry to hear about the trouble you're having with your email. That sounds frustrating, especially after trying multiple solutions. 

If your Microsoft cloud storage is full, you cannot send or receive email. Check your mailbox storage to see what's taking up space.  

To better understand your issue, could you please kindly provide some details? 

-If you've already tried any specific steps, feel free to share them. I'd be happy to suggest something new that might help. 

-Is there any error message or bounce notifications when attempting to send emails? If yes, please share a screenshot so that I can give you more accurate guidance. 

-Have you checked whether the issue occurs when using Outlook on the web? If you're able to send or receive emails there, it may indicate a problem with the desktop app. Here are some troubleshooting steps you may try I can't send or receive messages in Outlook - Microsoft Support 

Thank you for your patience and understanding. 

My storage in cloud is not full I have checked. Please help!