Azure Virtual Machines
An Azure service that is used to provision Windows and Linux virtual machines.
Fixing Windows Server Update Failure and Rollback Issue (Error Code 0x800F0920)
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Rachakonda Ravi
0
Reputation points
What steps can be taken to resolve the Windows Server Updates failure and rollback issue (Error Code 0x800F0920) encountered on server VMs after a restart?
Azure Virtual Machines
{count} votes
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Rachakonda Ravi 0 Reputation points
2025-08-10T14:41:33.5766667+00:00 the installed packages or KBs status showing as Staged.
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Jilakara Hemalatha 5 Reputation points Microsoft External Staff Moderator2025-08-11T06:00:48.33+00:00 Hi Rachakonda Ravi,
please provide below details
1.Could you confirm the Windows Server edition, version, and build number currently running on the affected VM?
2.Which specific KB update(s) are listed as Staged prior to the rollback occurring?
3.Were any system updates, configuration changes, or software installations performed shortly before this issue began?
4.Have you checked the Windows Event Logs to see if there are any error messages or codes that might help us figure out what caused the problem?
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Rachakonda Ravi 0 Reputation points
2025-08-11T06:33:00.29+00:00 1.Windows Server 2016 Datacenter 14393.7699
2. KB5062064 and KB5062560
3.No
4.Windows Logs--System--EventID-20-WindowsUpdateAgent-Windows failed to install the following update with error 0x800F0920 for both the mentioned KBs
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