Share via

Need to complain to a live person in the Microsoft Store about an App holding my work for Ransom

Michael Cook 0 Reputation points
2025-08-10T06:53:32.64+00:00

The screen recorder plus App that I purchased through the Microsoft store informed me that I had reached the end of my trail period on 8/8 and requested that I had to purchase access to the app to continue using it. I purchased the Lifetime member for $17.48 order ‘Order # removed due to PII’ which you were paid through my PayPal account. The app continues to ask me for more money and refuses to save my recorded videos. WTF! Help me out here please. I feel as if my work is being held for ransom by this app. LOL

Windows for home | Other | Apps

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Time Lady 37,140 Reputation points Independent Advisor
    2025-08-10T14:13:23.1733333+00:00

    Hello, I’m Virginia a fellow Windows user.

    If you received any activation code for the app then you might need to re-enter it.

    You can also contact Microsoft with the order number here: https://support.microsoft.com/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=apps.microsoft.com

    Otherwise contact the devs via their website: https://tidalmediainc.com/contact-us/

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products).

    Please do not download any repair tool which may be offered by this site other than the ones I mention/recommend.

    Thoroughly research any product which is mentioned here before you decide to download and install it.

    0 comments

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.