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Hi guys, does anyone expirence the same issue explained below?
I have a valid Microsoft 365 subscription (through a Microsoft Family plan) but the Office apps (Word, Excel, etc.) show my subsciption as expired (even though it is valid until January 2026). Thus I cannot use the Office apps.
Signing out and signing in again does not help. I also checked my account in the Microsoft website and it shows as I would not have a valid account (funnily enough on my phone it shows I have a valid Microsoft 365 Family version, but still does not let me use the Office apps).
Other apps, such as Onedrive does not have the same problem and show my account as a premium subscription.
The problem appeared today (yesterday it was working just fine).
My region is the EU (Hungary specifically).
I really appreciate any respons in advance.
That is a transient error that affects some users, causing the subscription to appear expired.
Do you have all office updates installed? That may help, but the error should clear on its own within 24 hours. (It doesn't help you know if you need to use the apps.)
Do the online apps show you have a valid subscription? (You get additional features with a subscription.) They should work even without a subscription though.
-- Diane
Dear Diane, thank you for your reply.
All Office updates are installed and the apps show they are up to date.
My online account also shows as if I would not have a valid subscription, which is frustrating. The main subscription e-mail in the Family account shows like everything's fine and I am an added family member with my own Microsoft account (so the Family plan links our accounts). Despite this, it appears in my online profile like I would not have any subscription at all...
Kind regards,
Tamás
Is it still saying you don't have a subscription?
Since you are not the owner, one option is removing your share and resharing. But since only office is affected, not OneDrive, I'm not sure I'd want to risk more problems. If you arent using much OneDrive space, then try it.
If there is an extra share, sharing it with another Microsoft account you could use would work too.
Unfortunately the problem remains.
Microsoft Support was only able to offer me a command prompt to rearm Office, but that did not do the trick, Office and my online account still shows as if I would not have a subscription (but I'm in the Family page as a full member...).
My concern with resharing is exactly what you mentioned: what will happen to OneDrive, which still functions fine.
I don't want to neccessarily link another Microsoft account as the one I use is pretty much my primary account linked to everywhere else.
However I don't see many other options than these two... :/
If there is an unused share, try a new address - just to see if it works and only sign in to office for the license.
Or get a link to join the share and try joining it to your account. See if its accepted. (It should be rejected because you have a sub.
Because the software shows as not subscribed on the Microsoft account, rearming office on the desktop won't make a difference. It's a server side error. I've seen users report these off and on - it usually clears up in a few days.
