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I can't resubscribe to Game Pass

Ilie Andrei 0 Reputation points
2025-08-09T07:50:52.7733333+00:00

I have a microsoft account where i can manage all of my subscriptions including those from xbox game pass. Today expired my 14 trial game pass and i want to resubcribe. The problem is that when i click RESUBSCRIBE from my account it redirects me to an indian page where i can't change the country. So i can't pay because the payment option is continioned by the location. I am based in Romania, so not India. What's the problem? i didn't change any of my location settings.

Windows for home | Other | Gaming
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  1. John Jefferson Doyon 26,085 Reputation points Independent Advisor
    2025-08-09T13:16:04.38+00:00

    Hi, I'm John! I will help you with this.

    Since you’re in Romania but the page is showing as India, it sounds like your account or browser might be detecting the wrong region.

    If you haven't already, could you check the following:

    • Sign in at account.microsoft.com/profile and make sure your country/region is set to Romania.
    • Xbox settings > If you use an Xbox console, go to Settings > System > Language & Location and confirm it’s set correctly.
    • Browser cache or VPN > Clear your browser’s cookies/cache or try a different browser. If you’re using a VPN, turn it off and try again.

    If everything looks correct but it still sends you to the Indian store, please contact Xbox Support here: https://support.xbox.com/contact-us

    Should you need further information please let me know.

    Click "Add comment" to let me know.

    Regards,

    John J.D.

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