Need help to fix the camera

Hi, I am an Independent Advisor, and welcome to Microsoft Q&A.

I understand you are having problems with your camera.

May I please know when was the last time it worked fine?

Please try to perform a hard reset.

To hard reset a laptop, shut it down and unplug the charger. If the battery is removable, take it out. If not, leave it as it is. Then press and hold the power button for 15–30 seconds to drain any leftover power. Reconnect the battery and charger, then turn the laptop back on.

If that didn't work, please try to update the camera driver by going to the manufacturer's support website. Download, install, and then restart the laptop.

Hello, may I please know the make and model of your laptop?

Please visit the support website of your laptop, and then download and install the latest camera driver for it.

Once done with the installation, restart the machine.

Please click on the search box at the taskbar, type in System Information.

Take a screenshot of the System Summary on the right side of the System Information Window.

It should show the System model.

I will help you with the link for the camera driver once I get the system model.

Thank you!