It sounds like you're running into two overlapping issues:
- You missed the “Windows Backup” transfer option during OOBE on the new PC.
- You can't get the new laptop back to that fresh “first boot” state because Reset this PC keeps failing.
You don't have to go back to OOBE to use the new Windows Backup / Restore feature in Windows 11 23H2+. Microsoft quietly moved it so you can run it post-setup:
- On your old laptop (source)
- Open Settings → Accounts → Windows backup.
- Turn on Remember my apps, Remember my preferences, and OneDrive folder backup.
- Sign in with your Microsoft account if you haven't already.
- Run a final backup (this pushes your data, settings, and app list to the cloud).
- On your new laptop (target)
- Sign in with the same Microsoft account.
- Go to Settings → Accounts → Windows backup → Restore from a backup (you may need to click More options).
- Select your old PC from the list and restore apps & settings.
- Note: This won't copy raw files from C: directly; user files are restored via OneDrive or manual copy. Installed apps are queued from the Store, and desktop programs will need to be reinstalled manually.
If your new laptop's already signed in with your MS account, you should see the old machine's backup — no wipe needed.
If you want the exact first-boot transfer screen, you'll need to bring the system back to OOBE. Since Reset this PC is failing, there are two alternatives:
A. Cloud Reset (Fresh Image from Microsoft)
- Go to Settings → System → Recovery → Reset this PC.
- Choose Remove everything → Cloud download (not local reinstall).
- Let it fetch ~4 GB from Microsoft's downloads. This bypasses a corrupt recovery partition.
B. Full reinstall with Microsoft's Media Creation Tool
- On another PC, download the Windows 11 Installation Media tool from Microsoft.
- Create a bootable USB.
- Boot the new laptop from USB, delete all partitions during setup, and let Windows reinstall.
- You'll be back at OOBE where you can choose “Restore from another PC” during account sign-in.
Btw. note that the new Windows Backup tool isn't a full “clone” like the old Windows Easy Transfer was. If you truly want everything from your old PC — apps, settings, files — without reinstalling, you'd need a disk cloning approach using tools like:
- Macrium Reflect Free (image the old drive, restore to the new one — careful with drivers and licensing)
- EaseUS Todo Backup
- Acronis True Image
That's a very different route from Microsoft's cloud migration, but it's closer to what you described.
If the above response helps answer your question, remember to "Accept Answer" so that others in the community facing similar issues can easily find the solution. Your contribution is highly appreciated.
hth
Marcin