i cannot find back my certifications in my microsoft learn profile account.

Question

ITBasics BV 0

i am using emailaddress ******@itbasics.eu

Microsoft certification ID: 996155641

can you help me to restore them? i passed certification via pearsonvue

Candidate ID: MS0996155641‎

Registration ID: 468959110

1 answer

Answer 1

Andreas Baumgarten 125.2K MVP Volunteer Moderator

Microsoft Certification / Exams is currently not supported in the Q&A forums.

Maybe one of the links is helpful:

Microsoft Training & Certification is supported on their own forums:

Please create your support request there and the Microsoft Learn/Cert staff will help you.

Pearson VUE Support:

Pearson VUE - Customer Service

(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards

Andreas Baumgarten

ITBasics BV 0 Reputation points

2025-08-09T12:00:52.1866667+00:00

Sorry but I cannot find the correct way to log any ticket. could you help me with a step by step support?
Andreas Baumgarten 125.2K Reputation points MVP Volunteer Moderator

2025-08-09T16:51:41.3433333+00:00
Hi @ITBasics BV ,

click on the link: Microsoft Credentials Support / Learning

Login with your user (Microsoft Learn Profile Account)

Select category and problem classification

Select the Type of Support

Provide additional details and you should be able to submit the support request

(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards

Andreas Baumgarten