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Extended Display Monitors won't adjust Display Resolution after Auto-Update

First_Last123 0 Reputation points
2025-08-08T17:10:53.8566667+00:00

Hello, I have a surface pro 11 connected to a docking station with 2 monitors. I was hit with an auto update last night and this morning my monitors Aspect Ratio is off and won't allow me to change their Display Resolution under Display Settings. I tried updating my Graphics card below but it was up to date. It seems when this happened to others they were able to adjust in their graphics card control panel under NVIDIA for example but I don't seem to have this option.

Would greatly appreciate any help with this very frustrating situation.

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Surface | Surface Pro | Display and screen
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  1. JANSHER 700 Reputation points Independent Advisor
    2025-08-08T18:31:17.96+00:00

    Hi First_Last123,

    Welcome to Microsoft Community, We apologize you are getting this problem on your Surface pro. Possible cause of this problem is Docking firmware might, Graphic Driver and Windows update did not sync properly. Since it got auto update last night lets try again if it did update successfully.

    Please follow this steps:

    (RESET DOCKING STATION)

    Disconnect Surface Pro from the Docking station.

    Disconnect all the cables from the Docking station

    Lan, USB, Power, Etc.

    After 15 seconds reconnect the Surface Pro to your Docking station

    reconnect all the cables

    Check Display Resolution under Display Settings is now available.

    If still did not help follow next step

    UPDATE SURFACE PRO GRAPHICS DRIVER using SURFACE DIAGNOSTIC TOOLKIT (CHECK DIAGNOSTIC)

    If you don't have SURFACE DIAGNOSTIC TOOL KIT yet

    please download this in Microsoft Website.

    Open any browser

    Go to "https://apps.microsoft.com/detail/9nf1mr6c60zf?hl=en-us&gl=US"

    Download and install the "Surface Diagnostic Toolkit"

    Once install launch Surface Diagnostic Toolkit app

    Run full scan (It will automatically start scanning your Surface pro for Hardware and Software driver issue.

    Once update is completed restart your Surface 7 Pro Plus

    Check Display Resolution under Display Settings is now available.

    If there’s anything more you’d like to share or questions, please don’t hesitate to reach out.

    Warm regards,

    Jansher Liwag

    Microsoft Community

  2. JANSHER 700 Reputation points Independent Advisor
    2025-08-08T19:18:28.4633333+00:00

    Hi Hi First_Last123,

    Thank you for responding. If this unable to fix the problem please try this next step.

    SWAP PORTS / CABLES OF THE MONITORS

    Leave the power cord connected from your Monitors

    Swap only HDMI or Display ports

    If you are using HDMI cables or (DP) Display ports

    please swap the cables on both monitors

    Check Display Resolution under Display Settings is now available.

    If still did not help follow next step

    CLEAR DISPLAY CACHE

    Click Start / Windows button

    search "Device Manager"

    Below look for "MONITORS"

    Click expand

    highlight each Monitor on the list

    right click

    select properties

    uninstall

    turn off Surface Pro

    Disconnect HDMI or Display port cables both ends on the monitor and docking stations

    wait for 15 seconds

    reconnect HDMI or Display port cables both ends on the monitor and docking stations

    turn on the Surface Pro

    Check Display Resolution under Display Settings is now available.

    If there’s anything more you’d like to share or questions, please don’t hesitate to reach out.

    Warm regards,

    Jansher Liwag

    Microsoft Community

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