I can not create support ticket for upgrading basic IP address to standard ip address

Hi Farshad,

I assume you are referring to Basic SKU Public IP address associated with a Virtual Machine's network interface. If my assumption is incorrect, please let me know what resource type the Basic IP address is associated with.

What specific questions/issues do you have?

Below are instructions for upgrading the Basic SKU Dynamic Public IP associated to VM interface. You'll want to schedule this during off hours since there will be brief interruption of network traffic.

In my experience the Public IP address is retained if you switch to Static first. There should be no need to update DNS records. Process only takes a couple of minutes.

1. Please navigate to the Basic Public IP address -- Settings -- Configuration, select Static, click Save.

After several seconds you should see notification in upper right corner saying that it saved public IP changes.

A message will show up at top saying that "This public IP address can't be updated because it is associated to the IP configuration..", that's normal.

2. Click on Overview blade on left, next click on Properties tab and verify it still says Static. Hit F5 to refresh the page, and double-check Properties tab again (still should say Static).

3. Now you are ready to click Dissociate, make note of your VM's network interface name, then click Yes to confirm. Network activity from public Internet to your VM will be interrupted at this point.

4. Once that's done click the Upgrade to Standard SKU link at top, check box and Yes. Typically only takes seconds to upgrade, look for notification in upper right.

5. When upgrade has finished, click Associate , select Resource type: Network interface and select your VM's network interface from the dropdown, and click OK. This is where the note you made above with your VM's network interface name will be helpful.

Please click Accept Answer and upvote if the above was helpful.

Thanks.

-TP