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Computer location incorrect

Fiona Miles 0 Reputation points
2025-08-08T09:22:17.5766667+00:00

My computer thinks I am in Finland for some reason, I discovered this when google maps was giving me everything in Finnish. But eventually giving me things in English (on about the 3rd search). I have gone into account settings and my address is correct, and also location settings and it is also correct, as is my time zone set to the correct place (Darwin).

I have recently been denied access to my health fund website and they have told me I am not blocked, but that people cannot access from overseas (which I am not).

In my Microsoft account, it cannot find my device & says the battery is zero % and the device has not been used in over a month, neither of which is correct.

I tried the customer support for the manufacturer but it said my warranty ended 8 days ago (waaaah).

Help please

Microsoft Security | Microsoft Identity Manager
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  1. Michele Ariis 2,520 Reputation points MVP
    2025-08-08T09:42:01.92+00:00

    Hi, sounds like two separate things: your public IP is being geolocated to Finland (so sites think you’re overseas), and your PC isn’t reporting to your Microsoft account.

    Quick fixes, in order: turn off any VPN/WARP/Opera VPN/antivirus “secure VPN” and remove VPN browser extensions; in Settings > Network & Internet > VPN/Proxy make sure nothing’s active. Check your public IP’s country (search “what is my IP”); if it says Finland, reboot modem/router to get a new IP; if it stays Finnish, try a phone hotspot—if the site works there, call your ISP and ask for a different IP or a geolocation fix. On Windows: Settings > Privacy & security > Location → turn Location services ON, clear location history; in Time & language > Language & region set Country = Australia; in your browser, allow location for Google/your sites and clear site permissions. For Microsoft account device: make sure you’re signed in with the same account (Settings > Accounts), turn on Find my device (Settings > Privacy & security), then visit account.microsoft.com/devices; battery “0%/month ago” means it hasn’t checked in, sign out/in and leave the laptop online a bit. For the health fund, test via hotspot; if that works, it’s 100% the IP/geolocation, stick with hotspot temporarily or push your ISP to fix/replace the IP.

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