![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 25%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
Hi, this happens when your "personal" MSA and work account share the same email address. Try this: open an InPrivate window, go to portal.azure.com/<your-tenant> or login.microsoftonline.com/<tenantID> to force the tenant and choose Work/School; if it still clashes, try logging in with the UPN user@<tenant>.onmicrosoft.com. If it blocks MFA and you had SSPR enabled, use aka.ms/sspr; if you're the only Global Admin and SSPR isn't available, open a tenant/account recovery ticket (even from another account or a new tenant): you'll prove domain ownership with a TXT record, and Microsoft will reset MFA/let you back in. If you have a PC already logged into your work account, use that session to access Sign In and reset your MFA methods. Once back: Rename your personal MSA by moving the primary alias to an @outlook.com and remove your work email, create a cloud-only break-glass admin (excluded from CA), register at least two MFA methods, and save your recovery codes.
Locked out of Azure and can't set up MFA due to conflict betwen personal MS account and Azure accounts.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 75%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDZ%3C/text%3E%3C/svg%3E)
Darcy Zulpo
0
Reputation points
I'm locked out of m Azure tenant due to a conflict between my personal Microsoft account and the Azure work account using the same email address. The system defaults to my personal account and I can't access the Azure envirornment or reset MFA. I am the only global administrator, and I need support to reset MFA and unlink the personal account so I can regain access.
Microsoft Security | Microsoft Entra | Microsoft Entra External ID
{count} votes
-
Raja Pothuraju 29,330 Reputation points Microsoft External Staff Moderator2025-08-12T17:23:00.0366667+00:00 Hello Darcy Zulpo,
Based on your description, it appears that you are unable to log into the Azure Portal due to an incomplete MFA process. Since the device registered for second-factor authentication are not getting any MFA prompts, you are unable to complete the authentication.
In such scenarios, another Global Administrator can help to re-register MFA on a new mobile device. However, since you mentioned that you are the only Global Admin in the tenant, this qualifies as a tenant lockout scenario. To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.
To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:
- Contact phone number (add +Country code)
- Contact email address
- Global admin email address (affected account)
- Country
- TimeZone
Please send me the detail via private message.
We can then connect offline to discuss further and assist you in resolving this issue.
Sign in to comment