Microsoft Teams Not Recognizing Bluetooth or Wired Headset

Question

Microsoft Teams Not Recognizing Bluetooth or Wired Headset

J Coop 0

Hi community,

I updated to a new phone (Pixel 9a from a Pixel 6a), and Microsoft Teams for my work is not recognizing my Bluetooth earbuds. They are clearly connected and they handle the audio for all other apps including phone calls, but they don't appear as an audio option in Teams. Sometimes if I disconnect/reconnect the earbuds or turn Bluetooth off/on while on a call, it will then pick up the audio, but not often.

I have uninstalled and reinstalled Teams from the Play Store, confirmed it has all the necessary permissions, etc. I have also tried forgetting my earbuds completely and re-pairing them to my phone. Nothing has worked.

Even when connecting wired earbuds, my 'Device' connection will change to 'Headset', but Teams (and only Teams) does not send the audio through the wired earbuds.

Any suggestions I haven't tried yet would be fantastic and really appreciated. It's annoying having to have my calls on speakerphone.

Jay Tr 1,060 Reputation points Microsoft External Staff Moderator

2025-08-09T23:01:40.0433333+00:00

Hi @J Coop,

Hope things are running smoothly on your end.

Following up on the support thread we've been working on. I hope the steps I shared in my previous answer resolve the issue you were facing. If you are still facing the same issue or need assistance with anything else, kindly respond to this email, and I will be happy to help.

We want to make sure everything is working as expected and that your experience remains uninterrupted.

Thank you for your patience and understanding throughout the troubleshooting process.

I look forward to hearing from you soon.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
J Coop 0 Reputation points

2025-08-11T12:34:48.56+00:00

Hello - none of the suggestions have helped. I actually have no Battery Optimization option in my settings.
J Coop 0 Reputation points

2025-08-11T18:08:10.3233333+00:00

Update - I have made two changes and things seem to be working. I'm not sure which of them did the trick, or if it was a combination of both. I applied an outstanding update to the Galaxy buds, and I disabled LE calling.
Jay Tr 1,060 Reputation points Microsoft External Staff Moderator

2025-08-12T22:21:50.7133333+00:00

Hi @J Coop,

I'm glad that your issue has been resolved. If you have any further questions, and concerns, please let me know.

1 answer

Your answer

Jay Tr 1,060 Reputation points Microsoft External Staff Moderator

2025-08-09T23:01:40.0433333+00:00

Hi @J Coop,

Hope things are running smoothly on your end.

Following up on the support thread we've been working on. I hope the steps I shared in my previous answer resolve the issue you were facing. If you are still facing the same issue or need assistance with anything else, kindly respond to this email, and I will be happy to help.

We want to make sure everything is working as expected and that your experience remains uninterrupted.

Thank you for your patience and understanding throughout the troubleshooting process.

I look forward to hearing from you soon.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
J Coop 0 Reputation points

2025-08-11T12:34:48.56+00:00

Hello - none of the suggestions have helped. I actually have no Battery Optimization option in my settings.
J Coop 0 Reputation points

2025-08-11T18:08:10.3233333+00:00

Update - I have made two changes and things seem to be working. I'm not sure which of them did the trick, or if it was a combination of both. I applied an outstanding update to the Galaxy buds, and I disabled LE calling.
Jay Tr 1,060 Reputation points Microsoft External Staff Moderator

2025-08-12T22:21:50.7133333+00:00

Hi @J Coop,

I'm glad that your issue has been resolved. If you have any further questions, and concerns, please let me know.

Answer 1

Hi @J Coop,

Good day to you! Welcome to Microsoft Q&A.

Regarding to your description, I would recommend trying the following steps

Check if your headphones are connected to multiple devices simultaneously, as some Bluetooth headsets have limitations on maintaining several active connections at once.
Reset the headset regarding to the manufacturer's manual
Clear teams cache
1. Go to Settings > Apps > Microsoft Teams.
2. Tap Storage > Clear Cache.
3. Restart Teams and check if the issue is resolved.
Check system update
Disable Battery Optimization for Teams
1. Go to Settings > Battery > Battery Optimization.
2. Find Microsoft Teams in the list.
3. Set it to Not Optimized.

If you have any further questions and concerns, please let me know. Looking forward to your response.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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Microsoft Teams Not Recognizing Bluetooth or Wired Headset

1 answer

Your answer