export outlook mail box

Hi Michel,

To further assist you with, can you tell me please if how did you perform the export? You can take a screenshot for my reference so I can guide you well on the process.

Hi I tried to export my mailbox but I didn't receive a link to download it, it worked in may.

This is the third time I haven't received a link to download it. Export in progress but when it done I never received a link to download my file and I checked in my junk email too but nothing.

Dear Michel Pelletier,

Thank you for posting in the Microsoft Q&A Forum! 

I am sorry to hear that you are still encountering this issue and that your third attempt to export your mailbox has also not resulted in a download link. Thank you for the additional information that you have checked your Junk folder and that the process worked for you in May. 

Based on your screenshot, the export process is currently in progress. The process can take up to four days to complete, and the download link is sent to you via email once it is ready. Since you have not received a link from your previous attempts, we need to focus on what might be happening after the export is finished. 

Please try the following steps: 

1. Wait for the current export to complete: Please allow ample time for the current export to finish, as it can take a few days. You should receive an email once it is ready. 
2. Double-check your mailbox rules: Even though you've checked your Junk folder, a specific rule you have set up could be moving the message to another folder. Please check your rules here: https://outlook.live.com/mail/0/options/mail/rules 

If after the current export completes, you still do not receive the download link, you can try an alternative solution: 

Alternative Solution: Export from Outlook Desktop Application If you are unable to export your mailbox from the Outlook.com website, you can export a backup to a .pst file using the desktop version of Outlook. This article provides detailed instructions on how to do this: Export your Outlook.com mailbox - Microsoft Support 

Disclaimer: Please back up any data before performing this step to prevent any potential data loss. 

If the above steps are not helpful, the issue may be on the server side. In that case, we recommend contacting Outlook.com Support directly for further assistance. Here are the steps to contact a support agent directly from your Outlook.com mailbox: 

1. Go to Outlook.com and sign in. 
2. Click the Help icon (question mark) in the top right corner. 
3. In the Help pane that opens, type a brief description of your issue  
4. Under "Still need help?", click Yes. 
5. Select "Chat with a support agent in your web browser." 
6. Review the description of your issue and confirm your email address (ensure it's an email you can access). 
7. Click Confirm to create the service request and then Start chat to connect with an agent. 

Please keep us updated on your progress after the current export process is complete. We look forward to your response. 

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".  

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Hi, my mailbox exportation still in progress since 11 days, I still didn't received any link to download my file, it worked before, why isn't it working anymore?