Copilot Disappeared from Word

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Copilot Disappeared from Word

Jo Maisey 20

Hello

I was happily using Copilot in Word until recently. The icon is no longer there. I used to be able to select a paragraph (for instance) and then the Copilot icon was there on the left. It has disappeared.

I have searched previous questions on the same issue. I have done everything suggested in this reply:

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EXCEPT! I do not have Copilot listed in Add-ins!

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I have recently renewed (28 July) my subscription and have Microsoft 365 Personal Classic, if that makes a difference...

Thank you for your help

Jo

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Answer 1

Clary-N 565 Microsoft External Staff Moderator

Hi Jo Maisey,

Thank you for reaching out regarding the missing Copilot icon in Microsoft Word. I understand how valuable Copilot is to your workflow, and I’m here to help you restore access.

Please note that Copilot in Word is preloaded within the application itself—it is not a standalone app or add-in. If the icon has disappeared, it may be due to a configuration issue or an outdated installation.

To resolve this, I recommend following these steps:

Step1: Uninstall and Reinstall Office 365

To ensure you have the latest version of Word with Copilot preloaded, follow one of these methods:

Manual Method:

Press Windows + S, type Control Panel, and open it.
Go to Programs > Programs and Features.
Select your Microsoft 365 product and click Uninstall.

Using Microsoft’s Removal Tool:
- Visit the official guide: Uninstall Microsoft 365 from a PC
- Download and run the Microsoft Support and Recovery Assistant to fully remove Office.

After that you can reinstall Office from your Microsoft Account: Reinstall Microsoft 365 or Office

Step 2: Enable Online Experience Services

Open Word and go to File > Account > Account Privacy > Manage Settings
Ensure the following options are checked:
- Experiences that analyze your content
- All connected experiences

This enables Copilot features to appear in your apps.

Step 3: Enable Copilot in Word

After restarting Word, open a document and select a paragraph.
Look for the Copilot icon on the left side of the selection.
If it’s still missing, please confirm that you're signed in with the correct Microsoft 365 account.

If you’ve completed these steps and the icon is still not visible, feel free to reply to this thread with a screenshot of your Word interface, and I’ll be happy to assist further.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Warm regards,

Clary | Microsoft Q&A Support Specialist

Jo Maisey 20 Reputation points

2025-08-08T09:30:21.0833333+00:00

Hi Clary

Thank you for your answer.

I have followed all the steps, but unfortunately still no Copilot!

Screenshot below.

Thank you

Jo
Clary-N 565 Reputation points Microsoft External Staff Moderator

2025-08-09T08:28:06.7966667+00:00
Hi Jo Maisey

Thanks for your update message. I’ve done some further research, and since we’ve already tried all the recommended steps, it looks like the key factor here is your current subscription: Microsoft 365 Personal Classic.

This version was introduced as a lower-cost option and does not include Copilot or other AI-powered features. It’s intended for users who prefer access to the core Office apps without the added AI tools. That may explain the current situation you're experiencing.

If you’d like to use Copilot in Word, Excel, and other apps, you’ll need to upgrade to the full Microsoft 365 Personal plan. Here’s how you can do that:

Visit your Microsoft Account Subscriptions page

Select Manage next to your current subscription

Choose to switch to the standard Personal plan (not Classic)

The upgrade may involve a small price difference, but it will unlock Copilot and other advanced features.

For further information related to switching plans or available options, please check:
Switching to Microsoft 365 Personal and Family Classic Plans

Switch between Microsoft 365 subscriptions

If you're not ready to upgrade just yet, I suggest using Word Online for free in your browser. It includes many of Word’s core features and is ideal for everyday tasks without any cost.

Let me know if you need additional help or have any other questions, I’m happy to assist!
Jo Maisey 20 Reputation points

2025-08-09T15:19:42.48+00:00

Thank you :) I wondered if that may be the case. Still, mystery solved!

Take care

Jo
Clary-N 565 Reputation points Microsoft External Staff Moderator

2025-08-12T04:23:58.7066667+00:00

Hi Jo Maisey,

I'm really glad to hear that the information I provided was helpful to you.

If you found my reply useful, please consider marking it as the accepted answer. It helps others in the community who might be facing similar issues. Thank you for your understanding!

Please feel free to reach out anytime if you need further assistance. I'm always happy to help.

Take care and have a wonderful day!

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Copilot Disappeared from Word

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