surface pro 7 plus auto-rotate issue

Question

surface pro 7 plus auto-rotate issue

oussama errafik 0

Hello everyone,

I'm having an issue with my Microsoft Surface Pro 7+ where the auto-rotate feature has stopped working. This happened right after I updated my Windows and Intel GPU drivers.

Here's what I've tried so far to fix it:

I've installed all the latest firmware and Windows updates.

I rolled back the graphics driver update, but the problem persisted.

I've tried reinstalling the Intel Sensor Collection drivers from 2016.

I've also run a hardware check using the surface diagnostic tool And I got the following Screenshot 2025-08-05 143924

I'm hoping this isn't a hardware-related issue. Any suggestions would be greatly appreciated!

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Answer 1

Jeric 725 Independent Advisor

Hi Ousamma,

Have you check if Rotation Lock is turned off. You can do this by going to Settings > System > Display and ensuring the Rotation Lock toggle is disabled. Next, open Device Manager and inspect the Sensors section. Look for entries like Intel(R) Integrated Sensor Solution, and if found, try uninstalling the device and then rebooting your Surface to let Windows reinstall it automatically. Also, expand the Firmware section and check for any warnings next to Surface System Aggregator a yellow triangle would indicate a problem. Let me know if you still experiencing the same issue after this.

Best,
Jeric

oussama errafik 0 Reputation points

2025-08-07T17:27:30.26+00:00

i have tried all of this still same issue auto rotate is grayed out even on tablet mode and the SMA firmware doesn't show any problem
Jeric 725 Reputation points Independent Advisor

2025-08-07T17:31:58.27+00:00

Thanks for getting back, have you check the sensor monitoring service if running?

You can check it by pressing WinKey + R then type services.msc and look for Sensor Monitoring Service. If it's not running, right click it and choose start. You should set the startup type into automatic.
oussama errafik 0 Reputation points

2025-08-07T17:41:29.3466667+00:00

they seem to be already running but i switched them to automatic but it didn't seem to change anything
Jeric 725 Reputation points Independent Advisor

2025-08-07T17:48:41.92+00:00
How about checking it in UEFI mode? Power off your Surface.

Hold Volume Up and press Power to enter UEFI.

Look for sensor-related settings and ensure they’re enabled.

Exit and restart.
oussama errafik 0 Reputation points

2025-08-07T17:51:29.81+00:00

i don't have anything sensor related in the uefi
Jeric 725 Reputation points Independent Advisor

2025-08-07T18:04:45.11+00:00
If the issue persists after trying the steps above, it might be a hardware issue. I recommend reaching out to Microsoft Support for deeper diagnostics or potential hardware servicing. Here's how:

Visit: https://support.microsoft.com/contactus

Select: Surface > Device not working properly > Auto-rotate or sensors

Choose your preferred support option:

Live chat

Schedule a callback

Book a service appointment

Apologies for not being able to help on your issue.

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surface pro 7 plus auto-rotate issue

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