We cannot edit messages in Teams channels.

Question

We cannot edit messages in Teams channels.

FM-5032 40

In my organization, more and more people are experiencing this problem:

They write messages in channels, but when they click to edit them, they can't. The button literally does nothing.

If you want to edit a message in an individual chat, you can do so without any problems.

The channel has editing permissions, which have not been modified.

If you uninstall the desktop application and clear the cache, it works again, but we don't really understand what's going on. We are using the latest version of Teams.

Is this a known issue or is it only happening in our company?

Projectitis 0 Reputation points

2025-08-11T04:03:01.05+00:00

I have exactly the same issue. Clicking the edit option just does absolutely nothing.

I was able to (temporarily) resolve it by clearing my teams cache - which was super annoying as it also got rid of my customizations, such as Teams video background etc.

However, today, several days later, it is back again and I am no longer able to edit messages again.
FM-5032 40 Reputation points

2025-08-11T05:22:29.8266667+00:00

I contacted support from the 0365 tenant, they called me and told me that there are many reports about chats and channels in Teams, they had not received any reports about this specific problem, although it could make sense with all the reports they are receiving...

The technician told me that we would have to wait for a new patch, but in the meantime, clicking on “go to channel” sometimes works, for now...
Daniel King 1 Reputation point

2025-08-11T07:25:19.6233333+00:00

Same issue here, clicking the edit icon does nothing.
Reported by 2 users after updating their teams client.
Affects Windows and OSX.
Can replicate on Desktop App and Web Client.
I have checked Microsoft Teams admin center and we have made no recent policy changes and our policy allows message editing (Messaging > Messaging Policies > Edit sent messages).
I have performed another update today and the issue persists, running version 25198.1109.3837.4725
Raymond Fonseca 0 Reputation points

2025-08-11T15:39:25.06+00:00

I am also having the same issues with some users in my company.
They're able to edit chats with individual users, but not in channels.

I've not been able to find a solution yet
Brian Hess 0 Reputation points

2025-08-11T17:56:25.7033333+00:00

Multiple users are also having this same issue at my workplace. If the message is not fully compressed in the chat view they can edit the reply. Once it get's compressed, or they try to access it from the activity/channel view the edit icon does nothing.
Emilio 0 Reputation points

2025-08-11T19:44:04.5066667+00:00

I am having a similar problem. What I have found is that I can only edit a message if I am in the actual chat/channel where the message resides.

If I reply to a message from my Activity feed, I cannot edit my reply once I've posted it. The edit button does nothing. However, if I navigate to the actual channel or chat containing my reply, I can edit my reply there. 100% repeatable for me.
Daniel King 1 Reputation point

2025-08-11T23:41:07.0966667+00:00

@Raymond Fonseca Borrero is correct, I also experience the same issue. Users can edit chats in groups but not in channels.

Accepted answer

1 additional answer

Your answer

Projectitis 0 Reputation points

2025-08-11T04:03:01.05+00:00

I have exactly the same issue. Clicking the edit option just does absolutely nothing.

I was able to (temporarily) resolve it by clearing my teams cache - which was super annoying as it also got rid of my customizations, such as Teams video background etc.

However, today, several days later, it is back again and I am no longer able to edit messages again.
FM-5032 40 Reputation points

2025-08-11T05:22:29.8266667+00:00

I contacted support from the 0365 tenant, they called me and told me that there are many reports about chats and channels in Teams, they had not received any reports about this specific problem, although it could make sense with all the reports they are receiving...

The technician told me that we would have to wait for a new patch, but in the meantime, clicking on “go to channel” sometimes works, for now...
Daniel King 1 Reputation point

2025-08-11T07:25:19.6233333+00:00

Same issue here, clicking the edit icon does nothing.
Reported by 2 users after updating their teams client.
Affects Windows and OSX.
Can replicate on Desktop App and Web Client.
I have checked Microsoft Teams admin center and we have made no recent policy changes and our policy allows message editing (Messaging > Messaging Policies > Edit sent messages).
I have performed another update today and the issue persists, running version 25198.1109.3837.4725
Raymond Fonseca 0 Reputation points

2025-08-11T15:39:25.06+00:00

I am also having the same issues with some users in my company.
They're able to edit chats with individual users, but not in channels.

I've not been able to find a solution yet
Brian Hess 0 Reputation points

2025-08-11T17:56:25.7033333+00:00

Multiple users are also having this same issue at my workplace. If the message is not fully compressed in the chat view they can edit the reply. Once it get's compressed, or they try to access it from the activity/channel view the edit icon does nothing.
Emilio 0 Reputation points

2025-08-11T19:44:04.5066667+00:00

I am having a similar problem. What I have found is that I can only edit a message if I am in the actual chat/channel where the message resides.

If I reply to a message from my Activity feed, I cannot edit my reply once I've posted it. The edit button does nothing. However, if I navigate to the actual channel or chat containing my reply, I can edit my reply there. 100% repeatable for me.
Daniel King 1 Reputation point

2025-08-11T23:41:07.0966667+00:00

@Raymond Fonseca Borrero is correct, I also experience the same issue. Users can edit chats in groups but not in channels.

Answer 1

Hi @FM-5032,

Good day and I hope you're doing well.

It’s been a while since you asked me about how to raise a ticket with the technical support team. I’ve been following up on your issue and noticed that you’ve taken the time to contact support and share updates with other users. I’d like to take a moment to recap the information you’ve received from the support team.

User's image

Thank you for sharing the helpful insights with the community. Based on the details you provided, it seems the product team hasn’t received enough reports about this issue to prioritize an immediate fix. However, more and more users, including myself are experiencing the same problem. Therefore, I’ve submitted a report through the app and recommend that you and others following this issue do the same so the product team can acknowledge it sooner. You can refer to my report below:

User's image

Additionally, your company’s Global Admins have reported the issue in the Microsoft 365 Admin Center via Service Health, as shown in the screenshot below.

User's image

You can also submit feedback on the Microsoft Feedback Portal and share the link here so others experiencing the same issue can help amplify it. As forum moderators, we’re not directly involved in product design decisions, but we want to assure you that your feedback is heard and highly appreciated. This is the most direct way to influence future features, and our engineers regularly review user input.

Since others are researching this issue in the forum, could you please mark this reply as the accepted answer? This will help others in the same situation find the information and the appropriate channels to report the issue. User's image

Once again, thank you for your valuable time to raising your concern to the community.

Answer 2

Hi @FM-5032,

Thank you for posting in Microsoft Q&A Forum.

Based on your description, I’ve tested this scenario with some colleagues on my side and observed similar behavior, some are able to edit channel messages, while others are not. Therefore, to help narrow down the issue, could you please double-check the steps where the problem occurs and confirm the following?

1 - With Teams on the web:

Firstly, in the Activity section (as picture below), try locating a message you previously posted and check if the Edit option works. Does this issue occur across all channels, or only in specific ones? Is it random or consistent across your account?
Secondly, try opening the channel directly and locating the message there, does the Edit button respond in that view?

2 - With Teams desktop app and mobile app, please try the same steps above in both the desktop and mobile versions of Teams to see if the issue persists

Since you mentioned multiple users are affected, could you kindly ask your colleagues to follow the same steps and confirm whether they experience the same behavior?

If the issue appears to be random or persists across different devices and views, I recommend recording the behavior (e.g., screenshots or screen recording) as evidence. Then, please ask your organization's Global Admin to raise a support ticket with Microsoft Technical Support. They can investigate the backend and determine whether this is a product bug or a configuration issue.

The Microsoft Technical support team can perform a session to investigate the situation, they can escalate it to a specialized team for deeper analysis.

The Global Admin should create a service request with Microsoft Support to get advanced technical assistance and dianogsict. For detailed instructions on how to get support, please refer to Get support - Microsoft 365 admin | Microsoft Learn.
If you're end-user and unsure who the Global Admin is within your organization, you can find guidance on locating them here: How do I find my Microsoft 365 admin? - Microsoft Support.

As a forum moderator, we don't have access to the detailed logs or backend systems needed to troubleshoot this effectively due to privacy and security constraints. For that reason, the most efficient solution would be to contact Microsoft's support team directly.

Thank you for your time to sharing your experience, if you have any further questions or concerns, please don't hesitate to let me know.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

FM-5032 40 Reputation points

2025-08-07T12:10:42.5933333+00:00

Hi, thank you very much for your response and for taking the time to test this.

We've confirmed that when the issue occurs, the user is unable to edit their messages on any device — not on the web, desktop app, or mobile app.

However, we've found that completely uninstalling Teams, clearing the cache, and then reinstalling the app resolves the issue. After doing this, the Edit option becomes available again.

We don't really know the cause, and it's completely random.

Thanks again, and happy to provide more details if needed.
FM-5032 40 Reputation points

2025-08-08T08:54:24.9466667+00:00

@Mia - Tr How can I contact Microsoft support directly? It seems I won't find the solution here, as it happened again with another user two days after uninstalling Teams.
Mia - Tr 555 Reputation points Microsoft External Staff Moderator

2025-08-08T09:21:10.1666667+00:00

Hi @FM-5032,

Thank you for your update.

To contact Microsoft Technical support team, the Global Admin should create a support ticket request in the Microsoft 365 Admin Center. For detailed instructions on how to get support, please refer to Get support - Microsoft 365 admin | Microsoft Learn.

If you're end-user in your organization and unsure who the Global Admin is, you can find guidance on locating them here: How do I find my Microsoft 365 admin? - Microsoft Support.

Global Admins in your company are those who have permission to manage all user accounts. If you're still not sure who holds this role, you can ask your colleagues to help identify them.

Once you've reached out to your Global Admin, please provide them with all the necessary information I mentioned above and kindly ask them to create a support ticket on your behalf.

Thank you for your time, if you have any further update, please don't hesitate to let me know.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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We cannot edit messages in Teams channels.

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