How to fix disappearing text on word cloud after pressing on “enter” key on samsung tablet s10+ slim keyboard

Dear CHAU PEI XUAN
Thank you for reaching out to the Microsoft Q&A forum.
Based on the information you provided, I understand that you’re experiencing an issue where text disappears when pressing the Enter key while using a Slim Keyboard with your Samsung Galaxy Tab S10+ on Word (either Word Online or the Word app). I’m truly sorry for the inconvenience this has caused.

Based on my research, here are a few troubleshooting steps you can try:

Check and fix software issues

• Switch to the Word app for Android instead of using Word Online in a browser. The native app is less likely to encounter this issue.
• Clear your browser’s cache and cookies, then enable Desktop site mode when using Word Online.
• Temporarily disable AutoSave in Word Online to avoid conflicts when pressing Enter.
• Disable or uninstall other virtual keyboards (such as Gboard) if hey are installed alongside the Samsung Keyboard.

Check keyboard settings

• Go to Settings > Language and Keyboard > Samsung Keyboard:
  • Turn off Auto replace and Predictive text to prevent unwanted auto-corrections.

If using the Slim Keyboard

• Try disconnecting and reconnecting the keyboard, or check if there’s a firmware update available for the keyboard.

I hope this information is helpful. If the issue persists, please feel free to share more details, I’m always ready to assist you further.

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hi the issue still not resolved, on top of that the text only disappears for word online and not word app on my samsung tablet. Despite using the tablet original on screen keyboard, and not the slim physical keyboard, the issue still persists.