i was billed for an app before the free trial was over how can I get a refund?

Hey there! Nice to meet you!

Based on your description, you may check if the subscription is eligible for a refund through this link:

https://support.microsoft.com/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

If you are unable to cancel the subscription or process a refund, you'll need to contact Microsoft Support for further assistance:

https://support.microsoft.com/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding

Type "Request a Refund" > Contact Support > Microsoft 365 and Office > Billing and Payment Updates> Confirm > Chat with a support agent in your web browser

Phone Support: https://support.microsoft.com/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Thank you for your kindness and understanding! Please let me know if you need anything else.

Best regards,

Darhyl

Hello Ian and Ingrid Staley,

Thank you for reaching out to the Microsoft Q&A community.

I am very sorry to hear about your frustrating experience with iFax. It's completely understandable to be upset when you are charged for an app, especially after you were careful to cancel the free trial in time. And you are not alone! Based on feedback from other users, they have experienced similar issues with iFax and pursuing a refund through their support channels can be difficult. Many have reported getting the runaround, even with proof of cancellation.

If you purchased through the Microsoft Store, your best first step is to request a refund directly from Microsoft by visiting Billing & Orders:

• Sign in with the Microsoft account used for the purchase.
• Find iFax transaction > Request a refund (if available)
• In the refund form, clearly state:
  • You canceled the trial on 8/6/2025
  • The renewal was scheduled for 8/7/2025
  • You were charged before the trial ended

If the refund option is not available, I suggest you contact Microsoft Support directly. This is just a community platform, so we do not have access to in-depth and sensitive account data to help check your billings and orders.

1. Visit Contact Us - Microsoft Support > Sign in 
2. Choose a category > search for your problems  
3. Now click on Get Help > Contact Support > Confirm.   
4. Choose to chat with a support representative or request a call back.  

Note: The support contact team only works at certain times, so if the last window shows that it's unavailable, try opening it again the next day. If you prefer phone support, you can leave a phone number. This way, they can call you and help you.

I hope this helps you get your money back. Please let me know if you need any further assistance or if you have any further concerns.

Warm Regards,

Lychee-MSFT | Microsoft Q&A Support Specialist

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