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Computer: ASUS TUF FX705DT Gaming Notebook, 17.3" IPS FHD, AMD Quad-Core Ryzen 7 3750H with Radeon Vega Mobile Gfx, 32GB RAM (WAS 8GB), 512GB NVMe SSD, nVidia GTX 1650 4GB, Windows 11 64bit Home (v24H2)(WAS Windows 10 64bit).
I bought this computer new in 2020. Not long after I got it, I tried the built in camera with the Windows camera app. The camera+app worked fine together at the camera's max resolution setting of 720p. I never tried the camera+app again until very recently- after many software additions including Windows 11 upgrade. Now when I try to use camera+app, I can only record video at 120p. Anything higher and the app simply crashes to desktop as soon as I click record. Windows error reporting shows that the camera app is the culprit, faulting module name: ntdll.dll, exception code 0xc0000374.
I am able to capture stills at the camera's max setting.
I installed something called OBS studio. The camera works fine at max setting. I hate this software, it's just too complex for me and my very basic needs, and saves as .MKV.
Things I've tried:
Widows update
Malware/virus scan
Camera troubleshooter
Camera privacy settings
Uninstall/reinstall camera drivers (several times)
Uninstall/reinstall camera (several times)
Uninstall/reinstall Camera app (several times)
Ran System File Check. “No integrity violations detected”.
Ran Windows Memory Diagnostics Tool, “detected no errors”.
I'm pretty much at the end of my rope...and well beyond my technical capabilities.
Any help or sympathy would be appreciated. Thanks!
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Hi ,
Is the problem with the Windows Camera app or a third-party app?
Do you record with your own camera, but it works fine in OBS?
Have you tried ClipChamp?
https://apps.microsoft.com/detail/9p1j8s7ccwwt?hl=pt-BR&gl=BR
https://clipchamp.com/pt-br/webcam-recorder/
Thanks
Is the problem with the Windows Camera app or a third-party app? The problem appears to be with the Windows Camera app, as that is the application causing the error, and the camera works fine with another app.
Do you record with your own camera, but it works fine in OBS? I'm using "my own" camera (built into the laptop), which works fine with OBS, but not with Windows Camera app.
Have you tried ClipChamp? I have not but I will look into that. Thanks for the links.
Thank-you so much for trying to be helpful!!
Clipchamp works with my built-in camera. I would rather use the Microsoft Camera app.
Hi ,
Install the chipset drivers below:
Open the command prompt (admin) and run the commands: sfc /scannow and dism /online /cleanup-image /restorehealth, wait for the process to finish and restart the computer.
Then perform a clean boot and, if you want, uninstall applications that you don't use.
Next, uninstall the camera app and install this version:
https://drive.google.com/file/d/11W5uT_tUgsiQ7heyIjIgyqaoThxmUo-u/view?usp=sharing
Download the zip file, then extract it. You can run it on your desktop. It will open an installation window, then open the app and test it.
It is possible that it is a bug related to this one: https://learn.microsoft.com/en-us/windows/release-health/status-windows-11-24h2#3412msgdesc
Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
Thanks
There is a problem with the chipset driver link you posted. According to Asus, my chipset drivers are up to date. It will take me some time to digest the rest of your suggestions. I have previously run SFC and DISM as per your post without negative results. I thank you so much for your help.
Hi ,
I'm sorry, but you can check your Asus laptop's support website and download the chipset. I don't know why the direct links aren't working.
Try a different version of Windows Camera to try to fix it.
Give feedback if the information was useful or not.
Thanks
Thank you I will check back in later. I did test all non-Windows services in two separate groups using the clean-boot troubleshooting process as outlined in your link. The Windows Camera CTD both times suggesting to me at least two services are involved in the issue, and/or one (or more?) Windows services.
Thank-you again for your help.
Hi ,
I understand, I will be waiting for your response. Did you receive different versions?
Thanks
I've not tried different versions of the Windows camera app; the OBS app is workable now that I'm into the learning curve.
Thanks!
