Currently trying to fix streaming problems

Question

Currently trying to fix streaming problems

Rabbit Bunny 0

So currently I am having a problem with streaming and connectivity issues on my pc and so far I think we narrowed it down to something on the pc. The last person who helped me told me to record the incident on Wireshark and I did. I'm tired of this and just want someone's help that doesn't quit on me. I will provide all the information I have on here that I've compiled from reddit, and multiple Microsoft answers. I stream on OBS Studio at 4500 kbps and have a download speed of 300-400 and an upload of 20 mbps.

Here is event log viewer and what's happening around those times:
User's image

User's image

Next is all the different things I've been told to do and try:

Disabling and Uninstalling VPN

Updated Windows, Graphics Card, and Network Adapters to latest versions

Resetting Network Stack

Update Repair

Changed what server my stream is hosting to

Restarting router/modem

New equipment

Firewall

Antivirus

I’ve tried changing the video encoder in OBS

Trying dynamic bit rate on and off

Enable and Disabled Network Optimizations

Enable and Disabled TCP Pacing

I’ve also tried Ethernet
Control Microsoft Store Automatic Updates and Background Activity
Reset Network and Perform Clean Boot
Update Router Firmware and Check QoS

Wireshark info: It does the same thing for long periods of time but it goes on for about 1200 seconds. the 900-1200 second mark is around the time the incident happens I believe but just incase you should probably view all of it.

https://drive.google.com/file/d/1_OACEWy9t4w6Sn6GD3cRwkFUKgoSjeUM/view?usp=sharing

I have left the link above to the google drive where the wireshark file is and you can download and review it. If you figure something out and can tell me what it might be, I will be very thankful.

2 answers

Your answer

Answer 1

Ivan Bitencourt 61,630 Independent Advisor

Hi ,

What's your PC configuration?

Where do you stream on Twitch, Kick, YouTube, etc.?

What happens? Does the stream drop or does the image freeze during the stream?

Did you test with a different PC or internet connection?

Thanks

Rabbit Bunny 0 Reputation points

2025-08-07T12:47:44.06+00:00

My pc configuration to the best of my knowledge:

Windows 11
AMD Ryzen 7 7800X3D - CPU
PRO B650-P WIFi - Motherboard
NIVIDIA Geforce 4080 - Graphics Card
Realtek Gaming 2.5GbE FAMILY CONTROLLER - Ethernet
RZ616 Wi-Fi 6E 160 MHz - WiFi Connector

Streaming is on Twitch and when it happens my frames start to drop and causes my internet to slow down on all my other devices and sometimes it disconnects for a bit. I can't test with a different pc at the moment but I have gotten a new box and such with different wifi on it to see if that fixed it but it didn't.
Ivan Bitencourt 61,630 Reputation points Independent Advisor

2025-08-07T12:52:56.31+00:00

Hi ,

Can you do a test using Nvidia Share to see if the problem occurs to confirm whether it is a transmission or Internet failure because if it is the Internet, the fault may not be your PC but your ISP.

Thanks
Rabbit Bunny 0 Reputation points

2025-08-07T20:05:03.7866667+00:00

Just out of curiosity I was looking into Nvidia share and I have no idea what you're talking about. Do you want me to do it through Nvidia shadowplay? Or download the additional broadcast app to it?
Ivan Bitencourt 61,630 Reputation points Independent Advisor

2025-08-07T20:07:13.1366667+00:00

Hi ,

Sorry, I meant Nvidia Shadowplay, which would be (alt+Z). I want to try to see if something is with OBS transmitting or something else is failing.

Thanks
Rabbit Bunny 0 Reputation points

2025-08-07T20:18:09.6466667+00:00

Okay I just checked it but are you asking for broadcast or video recording? Because Nvidia shadowplay discontinued is broadcasting feature a while ago! Would you like me to stream through streamlabs instead?
Ivan Bitencourt 61,630 Reputation points Independent Advisor

2025-08-07T20:29:26.6466667+00:00

Hi ,

I'm sorry, I still use GeForce Experience instead of the Nvidia app. I forgot about ShadowPlay, which is no longer available in the Nvidia app versions.

Steamlabs and OBS are also available, but modified. Try XSplit.

Thanks
Rabbit Bunny 0 Reputation points

2025-08-08T01:46:26.73+00:00

Okay after testing for a few hours it still happens in things like streamlabs obs
the same event viewer log issues happen around that time.

Answer 2

Ivan Bitencourt 61,630 Independent Advisor

Hi ,

Here's what you'll do:

Open the command prompt (admin) and run the commands: net user Administrator /active:yes. You'll restart the computer and log in to the administrator account, depending on the error messages and software access to Microsoft 365 systems.

You'll log in to the local administrator account; we'll run the test using that account.

Open the command prompt (admin) and run the commands: sfc /scannow and dism /online /cleanup-image /restorehealth. Wait for the process to finish and restart the computer.

Then perform a clean boot and, if you want, uninstall applications you don't use.

https://support.microsoft.com/en-us/topic/how-to-execute-a-simple-boot-start-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

In this case you need to suspend bitlocker to do bios update.Here's how to suspend BitLocker protection:

Open the Control Panel.

Select System and Security > BitLocker Drive Encryption > Suspend Protection.

Select Yes

Bios: https://download.msi.com/bos_exe/mb/7D78v1L2.zip

How to update bios: https://storage-asset.msi.com/files/pdf/How_to_flash_the_BIOS.pdf

Install this Drivers:

https://download.msi.com/dvr_exe/mb/amd_chipset_drivers_am4_am5.zip

https://download.msi.com/dvr_exe/mb/realtek_pcielan_w10.zip

In this case you need to Resume bitlocker to do bios update.

Open the Control Panel.

Select System and Security > BitLocker Drive Encryption > Resume Protection.

Select Yes

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Thanks

Rabbit Bunny 0 Reputation points

2025-08-08T13:42:41.23+00:00

Sorry if this is a weird question to ask but what are the drivers your having me download and what can they fix? Also I updated my bios they were over a year and a half old. I also did everything else except the drivers but just wanted to ask this question for a more in depth explanation before I do!
Rabbit Bunny 0 Reputation points

2025-08-08T17:32:36.6433333+00:00

I just tried out the things you told me to do besides the drivers because I didn’t understand those and it’s still happening.
Ivan Bitencourt 61,630 Reputation points Independent Advisor

2025-08-09T03:43:23.0466667+00:00

Hi ,

Well, you've updated your motherboard's chipset drivers and network drivers to the latest version and tested them with the local administrator.

Question: Do you have a link so I can see how the crash occurs?

Is this happening in any specific game?

Thanks
Rabbit Bunny 0 Reputation points

2025-08-09T14:46:42.4733333+00:00

Okay I will send this again. I don't think its just happening when I'm streaming because it happens when im watching youtube too and I get connection errors. Here are the event logs and a link to a wireshark log around the 900-1200 seconds mark. This happens whenever I have internet problems and etc

Here is the wireshark log and it happens around the 900-1200 second mark
https://drive.google.com/file/d/1_OACEWy9t4w6Sn6GD3cRwkFUKgoSjeUM/view?usp=sharing
Ivan Bitencourt 61,630 Reputation points Independent Advisor

2025-08-09T21:23:01.0666667+00:00

Hi ,

If it's not a network issue, one question is: When the problem occurs, do you notice your PC running slowly, the game crashing, or frame drops i want to confirm this?

Also, disable IPv6 on your network adapter.

https://support.nordvpn.com/hc/pt-br/articles/19919186892305-How-to-disable-IPv6-on-Windows

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Thanks
Rabbit Bunny 0 Reputation points

2025-08-10T16:14:52.0766667+00:00

Sorry for late reply! So my games don't crash nor does it run slowly. Instead frames drop, game, stream, and more start to struggle. When it happens while playing games or streaming it will show the usual red marker that the connection and wifi is having a hard time. Here is 2 more wireshark logs that I did while I was playing the game last night.

https://drive.google.com/drive/folders/1mE5vKiY8N_lKPRq6nGQLy22S2pD9gzJp?usp=sharing
Ivan Bitencourt 61,630 Reputation points Independent Advisor

2025-08-11T01:28:41.8366667+00:00

Hi ,

Okay, so if when this happens the internet is also slow on other devices, the problem wouldn't be with Windows, but with your internet connection. Could you test it with another internet connection?

I say this because there are connection time errors according to Wireshark, at least from previous logs. We need to consider a load error with the ISP provider.

Thanks
Ivan Bitencourt 61,630 Reputation points Independent Advisor

2025-08-12T11:20:30.18+00:00

Hi ,

Did you manage to solve the problem?

Thanks

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Currently trying to fix streaming problems

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