Lost MFA Device – Unable to Access Power BI Tenant

Hello,

Im the sole admin of Entra/Power BI tenant.

I've lost my MFA device (destroyed by water). I forgot to setup a cloud backup before.

I remember the password, I can almost login but I can't pass MFA step (despite I reset the password several times)

It requires to use Microsoft Authenticator. I installed it on my new device but it requires the approval from the authenticator anyway. The only two options I can see (regarding authorization) are 'Approve in the Authenticator' and 'Provide the code from the Authenticator' - what of course is impossible in that situation.

My case is very similar to the following case:

https://learn.microsoft.com/en-us/answers/questions/2156716/how-to-recover-admin-microsoft-account-with-lost-2

I suppose I need to reach the Data Protection team but Im not sure how to create a ticket.

Can you help me with that please?

Regards

Greg