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Microsoft Surface Pro 9 is stuck in a boot loop, it cannot even enter UEFI.

Noel Allan 0 Reputation points
2025-08-06T12:28:29.32+00:00

There was a windows update on my Surface Pro to be installed, it asked to restart the device to install. I did that and ever since it has continued to be in a boot loop. It only shows the windows logo then goes blank and repeats. I have tried the various methods of holding down the power + and tried - also. I have tried entering the Uefi boot but it does not show. I also tried to raise a ticket for support, but my 12 months warranty ran out last month. This is very disturbing that a very expensive product can be literally disabled through an update. Is there anything else I can do? as now I am left with a device that cannot be used through no fault of my own.

Surface | Surface Pro | Performance and maintenance
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  1. Restee Miranda 700 Reputation points Independent Advisor
    2025-08-06T14:56:33.6033333+00:00

    Hi Noel,

    Thanks for reaching out to the Microsoft Community. I apologize that your Surface device failed after the update. Here are the things you can do to get it fixed.

    1.      Force a full shutdown by draining battery from a continuous boot loop. Once it’s dead, connect the power and try power it on again by holding volume up + power for 15 seconds.

    2.      Force a Windows Recovery by turning it off and on 3 times in a row to trigger the Automatic repair.

    3.      Use a bootable USB at least 16gb in size. You will have to create one from a working pc or laptop using the Media Creation Tool. Then boot with Volume down + power to access the recovery options.

    4.      If nothing works and the BIOS/UEFI is still not accessible, you may need to proceed with Out of Warranty Service via this link:

    Get service for your out of warranty or damaged Surface - Microsoft Support

    Or

    If you have very important data/files that needs to be backed up, have it serviced by an authorized or third-party servicing centers.

    I hope this information is helpful. If you have any further questions or need additional assistance, please reach out and I will be more than happy to assist you.

     

    Cheers!

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