Dear Aadarsh kumar,
Thank you for reaching out to the Microsoft Q&A.
It's frustrating when a feature you want to use isn't working correctly, especially over several days. The error message "We couldn't continue your call. Please try again later" shown in your screenshot suggests a connection or communication problem between your device and the Microsoft Copilot servers.
We could try some following methods below:
- Clear browser cache and cookies:
- Press Ctrl + Shift + Delete to open Delete browsing data window
- Adjust Time range into All time
- Check Browsing history, Download history, Cookies and other site data and Cached images and files
- Select Clear now
- Try Copilot again
- Try an Incognito/Private Window:
- Press Ctrl + Shift + N to open a new Incognito window
- Test again
- Try using another email: Sign-in Copilot using another email then try again
If you have tried all of these steps and the problem persists after a day or two, the issue is almost certainly on Microsoft's side. In that case, the only solution is to wait for them to fix it. You can also report the problem directly through the Feedback Hub in Windows or via the feedback options on the Copilot website.
To assist others who might have similar questions and to help us improve our support system, we kindly encourage you to "Accept the answer" if it successfully addressed your concern. Accepting an answer lets other users know that this solution worked for you, and it also helps us track the effectiveness of our support efforts.
Best regards,
Bryan Vu | Microsoft Q&A Support Specialist