I am looked out from my account
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 86%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
Jonas Breisel
0
Reputation points
Hi, I get the fault message below when I try to log in to Azure. My problem is that my admin account is a gmail address. When I try to use that one it redirect me to my user below without asking. I don´t remember if I changed that user to admin. In that case it is like a dead end. Since it is the same user that are admin. When I try to create a support ticket it just asks me to log in to the user below. And it doesn´t work. Do anyone know how to solve this?
Request Id: b9a8ffeb-26a0-49ba-8832-2b04bc950a00
Correlation Id: 605fe0ed-cac4-470c-8ba7-854ba4a83cdb
Timestamp: 2025-08-06T09:39:27Z
Message: AADSTS90072: User account 'email-address' from identity provider 'https://sts.windows.net/393a4add-776f-4859-a039-fbc598efd6eb/' does not exist in tenant 'Academedia' and cannot access the application 'c44b4083-3bb0-49c1-b47d-974e53cbdf3c'(Azure Portal) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 80%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETB%3C/text%3E%3C/svg%3E)
Thameur-BOURBITA 36,366 Reputation points Moderator2025-08-07T08:28:26.0866667+00:00 You are the unique Global admin you have to contact Microsoft support.
I will tag @Raja Pothuraju and @Saritha Bandaru who should be able to contact Microsoft engineer to fox your issue.
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Raja Pothuraju 29,560 Reputation points Microsoft External Staff Moderator2025-08-07T15:59:40.6266667+00:00 Hello Jonas Breisel,
I have shared the solution steps over private message. Please check and let me know if you are able to login into the tenant or not?
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Raja Pothuraju 29,560 Reputation points Microsoft External Staff Moderator
2025-08-11T18:22:36.87+00:00 Hello Jonas Breisel,
Can you check the solution shared over private message due to PII and confirm if you are able to login or not.
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