incorrect location public ip on microsoft entra system.

Nipon Phunrungluck 0

my customer use microsoft entra for their security , but the system show their public ip in phuket province and it incorrect.

IP Address: xxx.xxx.xx.xx

Incorrect location: Phuket , Phuket TH

Correct location: Samut Prakan , Phra Pradaeng TH

Please help to correct the location .

Surya Prakash Kotte 75 Reputation points Microsoft External Staff Moderator

2025-08-06T11:59:43.11+00:00

Hello Nipon Phunrungluck

Based on your description, it appears that your geolocation is being reported incorrectly. To resolve this, we will need to involve our Product Group team for further investigation.

To proceed, I kindly ask that you share the following details via private message, as this information includes Personally Identifiable Information (PII):

IP Address:

Incorrect Location Displayed:

Correct Location:

Correlation ID:

Once we receive this information, we can connect offline to discuss the next steps and work towards a resolution.
Surya Prakash Kotte 75 Reputation points Microsoft External Staff Moderator

2025-08-11T18:29:52.0233333+00:00

Hello Nipon Phunrungluck ,

Did you have a chance to see my private message? I hope this information is helpful. If you have any other questions, please feel free to contact me.
Nipon Phunrungluck 0 Reputation points

2025-08-13T01:46:26.8233333+00:00

I have already reached out to the customer regarding this matter, but have not received a response. I will let him raise the question himself.

so this question can be close and thank you for your support.

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