Outlook Features Disabled Due to Activation Issues After Office 365 Renewal

Three devices in a home office are displaying a message indicating that Outlook features have been disabled because it hasn't been activated. Office 365 was renewed in January 2025 for over $107. What could be causing the system to show as inactive now? There was a similar issue last summer, where it was confirmed that Microsoft had two accounts, leading to a reversal of billing on one account and leaving only one operational account. This situation seems to have locked the system. Is there an option to speak with a support representative for assistance? If so, I can be reached at 1-801-970-9835,