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Remove a Windows Server 2016 license key from a dead server

SD 0 Reputation points
2025-08-05T19:04:46.3133333+00:00

Looking for details on how to release Windows Server 2016 retail license from failed hardware. We are unable to communicate with the server, so can't deactivate using conventional methods. Would like to be able to re-activate on new hardware.

Windows for business | Windows Server | Devices and deployment | Licensing and activation
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  2. Harry Phan 65 Reputation points Independent Advisor
    2025-08-10T07:58:45.7733333+00:00

    Hi SD,

    If your license is retail or volume (VL), you're generally allowed to transfer it to new hardware. Since the original server is inaccessible and conventional deactivation isn’t possible, you can proceed with activating the license on the new server. Microsoft does not require deactivation from the old machine in such cases.

    Here are a few steps to consider:

    Attempt activation on the new server using your existing product key.

    If activation fails, you may need to contact Microsoft Support for manual activation assistance.

    Be prepared to provide proof of license ownership and details about the failed hardware.

    Please note: If your license is OEM, it is tied to the original hardware and cannot be transferred. In that case, a new license would be required.

    I hope this helps.

    Harry Phan.

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