False App Service Recommendation Email Notifications

Question

False App Service Recommendation Email Notifications

Omega Roy 0

Last week, I began receiving emails titled "We have a new App Service recommendation for oq-webportal" stating that storage errors were consistently causing backups to fail. I checked, and something had changed on your end in July. I removed the daily custom backup that was failing, as I do not need it since you started the hourly automatic backups. The last error was on 7/31/2025. However, I am still receiving daily emails with the previously mentioned subject. Please turn them off.

Your AI support gives false resolutions and then errors out when asked for more information.

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Answer 1

Jose Benjamin Solis Nolasco 4,986

@Omega Roy I hope you are doing well,

App Service Recommendations are based on telemetry

These notifications are triggered by Azure Advisor or Service Health telemetry and may persist for a few days after the issue has been resolved. However, they should stop automatically once no new errors are detected.

That said, if the recommendation persists beyond 5–7 days, even after resolving the issue, you can dismiss it manually.

How to Dismiss App Service Recommendations (Portal)

Go to Azure Advisor.

Select your Subscription and Resource Group.

Filter by App Service recommendations.

Locate the recommendation for oq-webportal about backup/storage failures.

Click "Dismiss" – you can add a reason if needed.

Stop Receiving Email Alerts

If you're receiving alerts via Azure Monitor alert rules, you can disable them:

Go to Azure Portal > Monitor > Alerts > Manage alert rules.

Filter by oq-webportal.

Look for alerts related to backup failures.

Either disable the rule or remove yourself from the action group (email recipients).

😊 If my answer helped you resolve your issue, please consider marking it as the correct answer. This helps others in the community find solutions more easily. Thanks!

Omega Roy 0 Reputation points

2025-08-05T16:18:12.14+00:00

The recommendation does not appear where you say. I can only get to it from a link in the email. The screen there only offers a button to Change Visibilily. When I click this button, nothing happens.
Omega Roy 0 Reputation points

2025-08-05T16:20:59.31+00:00
Siva Nair 345 Reputation points Microsoft External Staff Moderator

2025-08-05T17:21:32.2266667+00:00
Hi Omega Roy,

Azure doesn't currently provide a direct way to permanently hide or turn off specific Advisor recommendations for individual services from Portal.

There are few ways to manage or minimize these notifications to reduce their impact.

You can Dismiss the recommendation from Azure Portal => Advisor => All recommendations.

Search for the desired Advisor recommendation.

If you find it, select the recommendation => click on the description and Dismiss.

You can also use Azure CLI to disable the advisor.

Refer this MSDoc Disable-AzAdvisorRecommendation to disable a particular resource.

2ndOption: Disable All Recommendations via REST API

If you want to disable all recommendations for oq-webportal, you can use the following REST API: Disable-AzAdvisorRecommendation

POST https://management.azure.com/subscriptions/{subscriptionId}/resourceGroups/{resourceGroupName}/providers/Microsoft.Web/sites/{siteName}/recommendations/disable?api-version=2024-04-01

Replace:

{subscriptionId} with your Azure subscription ID

{resourceGroupName} with the resource group name

{siteName} with oq-webportal

You’ll need appropriate permissions and Azure Active Directory OAuth2 authentication.

Hope this helps
Omega Roy 0 Reputation points

2025-08-05T18:11:27.2633333+00:00

The recommendation does not appear under Advisor > All recommendations. Based on the causal issue, this is obviously a problem that a Microsoft technician needs to look at, but I can't get past the AI to submit a ticket. Are there any Microsoft employees here who can get me direct technical support on my Azure issue?
Siva Nair 345 Reputation points Microsoft External Staff Moderator

2025-08-06T18:15:00.4533333+00:00

Hi Omega Roy,

Sorry for the delay, after a discussion with internal team, this issue has been taken on priority, Thanks for raising this concern, currently the app service team is now aware of this issue and they're looking into it. we will keep you posted. Thank you!
Grmacjon-MSFT 19,381 Reputation points Moderator

2025-08-12T02:28:51.8633333+00:00

Hi Omega Roy, I just sent you a private message.

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False App Service Recommendation Email Notifications

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