How can I fix the AADSTS5000225 error?

Hello Qudoos Lawal,

Thank you for reaching out about the AADSTS5000225 error you’re encountering while trying to access your newly activated Microsoft Entra ID (formerly Azure AD) account. I know how frustrating it can be when login issues block you right at the start.

This error typically occurs when a tenant (the directory associated with your account) has been marked as inactive, often due to no activity for over 200 days. Microsoft implements this as part of their tenant lifecycle policy to manage unused resources, and once blocked, the tenant remains inaccessible for up to 20 days before permanent deletion. If your account is truly “newly activated,” it might be linked to an older, inactive tenant—perhaps from a previous setup or a linked personal/work account.
Here’s how you can troubleshoot and resolve it step by step:

1. Verify the Timeline: Check if the block has been in place for less than 20 days. If it’s been longer, the tenant is likely deleted and can’t be recovered—you’d need to create a new one via the Azure portal or Microsoft Entra admin center.
2. Basic Checks First:
   1. Try signing in from a different browser, device, or incognito mode to rule out caching issues.
   2. Clear your browser cache and cookies, then attempt login again.
   3. Ensure you’re using the correct credentials and that multi-factor authentication (if enabled) is working properly.
3. Contact Microsoft Support for Reactivation: If the tenant is still within the 20-day window, the best way to fix this is to request reactivation. You’ll need to provide:
   1. Your Tenant ID (if known).
   2. The full error details, including Trace ID, Correlation ID, and Timestamp from the error message.
   3. A brief explanation of the business impact and why reactivation is needed (e.g., for a new account setup).
Reach out through Microsoft Support channels:
   4. Use the Azure portal support ticket system (if you can access another account) or visit support.microsoft.com.
   5. Call their global support numbers—search for “Microsoft Azure support phone” based on your region.
Avoid submitting multiple requests; one detailed ticket should suffice, and they’ll guide you from there.
4. If Reactivation Isn’t Possible: Consider creating a fresh tenant. You can do this by signing up for a new Azure subscription or using the Microsoft Entra admin center to set up a new directory. This should bypass the inactive tenant issue entirely.

If this is tied to a work or school account, loop in your organization’s admin, as they might need to handle permissions or conditional access policies. Once resolved, I recommend logging in periodically to keep the tenant active and avoid future blocks.

If you can share more details about the error (like the exact message or when the account was created), I might be able to offer more tailored advice.

Best regards,

Jerald Felix