unable to use or access azure portal which got selected via microsoft azure founder program

Hello All,
was trying to reedeem the azure credits via microsoft azure portal but for some reason i am just stuck in a loop

{
  "sessionId": "fxxxxx330a93486a9xxxxxxxxxxxxxx",
  "errors": [
    {
      "errorMessage": "interaction_required: AADSTSxxxxxxx: User account '{EUII Hidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'e6694c91-1590-4e35-9bb7-xxxxxxxxxxxx'(Microsoft_Azure_SupportPortalExtension) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: 23a3c224-68bf-4501-a06d-e1f3fb0b1600 Correlation ID: fd85504c-a544-xxxx-xxxxx-xxxxxxxxxxxx Timestamp: 2025-08-04 20:35:24Z",
      "clientId": "e6694c91-xxxx-xxxx-9bb7-xxxxxxxxxx",
      "scopes": [
        "959678cf-d004-4c22-82a6-xxxxxxxxxxx/.default"
      ]
    }
  ]
}