Request to delete Microsoft 365 Developer Program profile and release associated phone number due to inaccessible tenant

Question

Request to delete Microsoft 365 Developer Program profile and release associated phone number due to inaccessible tenant

Subhamay Paul 20

I enrolled in the Microsoft 365 Developer Program using my previous employer account, which led to the creation of a developer tenant under the domain *******, where I was the admin.

The associated Microsoft 365 E5 Developer subscription has since been deleted, and I no longer have access to restore or renew it. As a result, I cannot manage or delete the Developer Program profile, and my mobile number remains tied to it.

This is preventing me from registering a new Developer Program profile using the same phone number.

⚠️ I did not find an option to manually select the Microsoft 365 Developer Program as the product or support channel in this form. If this request needs to be redirected to a more appropriate team, I kindly ask that you forward it internally.

I request that the expired profile be deleted, and the phone number released so I can proceed with a fresh registration.

Please let me know if you need any additional information to verify my identity or locate the account.

1 answer

Your answer

Answer 1

Dora-T 3,225 Microsoft External Staff Moderator

Hi @Subhamay Paul

Thank you for reaching out to Microsoft Q&A Forum.

Please understand that our forum is a public platform, and we will modify your question to cover your organization domain name in the description. Please notice to hide these personal or organization information next time you post error or some information to protect personal data.

I’m truly sorry to hear that your previous Developer Program profile is still tied to your old work account and that it’s now preventing you from registering a new one with the same phone number. I understand how inconvenient and frustrating that can be.

Since you’re unable to access the old tenant, the best next step would be to raise a support ticket (paid ticket) with the Microsoft Developer Support team. They’ll be in a much better position to look into your specific case and help resolve the issue effectively.

Please note that as a forum moderator, I do not have access to the internal systems necessary to investigate individual account issues due to privacy and security restrictions, but I’ll do my best to point you in the right direction.

Additionally, I know this might not be an easy decision, but you might want to consider registering a new Developer Program profile using a different phone number while waiting for the old one to be released.

I really appreciate your patience as you work through it and hope this can be resolved for you soon.

If you have any other questions, feel free to let us know.

If the answer is partially helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Dora-T 3,225 Reputation points Microsoft External Staff Moderator

2025-08-06T23:45:16.1233333+00:00

Hi @Subhamay Paul

Just checking in to see if you’ve had a chance to review my previous response.

If you have any further questions, feel free to let me know.
Dora-T 3,225 Reputation points Microsoft External Staff Moderator

2025-08-11T04:08:29.8533333+00:00

Hi @Subhamay Paul

It has been a while, and I am writing to see how things are going with this issue.

Have you had a chance to check the replies provided?

Any update would be appreciated.
Subhamay Paul 20 Reputation points

2025-08-11T04:40:15.4233333+00:00

Hi @Dora-T

Thanks so much for your guidance and thoughtful follow-up — I really appreciate it.

Yes, I've reviewed your responses and understand that the best approach is to raise a paid support ticket with the Microsoft Developer Support team. I’ve already started that process via the Services Hub form, though I ran into some hurdles due to limited product options and lack of direct channels for the Developer Program.

Just for clarity:

My original Microsoft 365 Developer Program profile is tied to a now-deleted tenant.

I’m no longer able to manage or delete the profile.

My mobile number remains associated, which is blocking me from re-enrolling in the program.

I'm working on getting this escalated to the right support tier as you suggested. If you have any additional suggestions on navigating the paid ticket system or contacting the appropriate internal team, I’d really value the extra help.

Thank you again for all your support — and I’ll make sure to mask sensitive info going forward!

Best regards,
Dora-T 3,225 Reputation points Microsoft External Staff Moderator

2025-08-11T07:11:20.8866667+00:00

Hi @Subhamay Paul

Thank you for the update. I understand you’re having difficulty finding the exact option in the support form.

Since I don’t have access to internal channels, the best approach would be to select the closest available category and then clearly explain your situation in detail in the ticket description.

Be sure to highlight that your request is to have your phone number released from a deleted Microsoft 365 Developer Program tenant, as this will help the support team route your case to the right department with the authority to assist.

You can refer this article: Open Support requests | Microsoft Learn

I hope this helps and that your case is resolved soon.

Share via

Request to delete Microsoft 365 Developer Program profile and release associated phone number due to inaccessible tenant

1 answer

Your answer