I have an error 500 using azure open ai response api

Question

I have an error 500 using azure open ai response api

Raphaël Peyrau 0

Hi,

I am running my code and have this error using azure open ai response api:
Answer: Error answering question: Error code: 500 - {'error': {'message': 'An error occurred while processing your request. You can retry your request, or contact us through an Azure support request at: https://go.microsoft.com/fwlink/?linkid=2213926 if the error persists. Please include the request ID a691948a-7042-4484-ae45-2d6985469dde in your message.', 'type': 'server_error', 'param': None, 'code': 'server_error'}}

Yesterday it was working, what is the potential issue? Is response api not robust yet?

Pavankumar Purilla 10,350 Reputation points Microsoft External Staff Moderator

2025-08-05T05:56:43.6166667+00:00

Hi Raphaël Peyrau,
Did you get any chance to check the response. Thank you!
Raphaël Peyrau 0 Reputation points

2025-08-05T07:53:38.4433333+00:00

Hi, yes ok thanks, sometimes it does not wok for 2 hours in a row, do you have an idea if this errors are going to disapear or if i should build on another api?
Pavankumar Purilla 10,350 Reputation points Microsoft External Staff Moderator

2025-08-05T10:02:18.3566667+00:00

Hi Raphaël Peyrau,
Thank you for the update. We understand your concern regarding the recurring 500 errors. These errors are typically transient and may occur during periods of high demand or temporary service disruptions in the region. The Azure OpenAI Response API is stable and designed for production workloads; however, we recommend implementing retry logic with exponential backoff to handle these scenarios. You do not need to switch to another API, as this issue is not specific to the Response API and could affect other APIs in the same region as well. If the problem persists for extended periods, such as the 2-hour window you mentioned, please let us know, and we will escalate the case to the product group for further investigation.

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Pavankumar Purilla 10,350 Reputation points Microsoft External Staff Moderator

2025-08-05T05:56:43.6166667+00:00

Hi Raphaël Peyrau,
Did you get any chance to check the response. Thank you!
Raphaël Peyrau 0 Reputation points

2025-08-05T07:53:38.4433333+00:00

Hi, yes ok thanks, sometimes it does not wok for 2 hours in a row, do you have an idea if this errors are going to disapear or if i should build on another api?
Pavankumar Purilla 10,350 Reputation points Microsoft External Staff Moderator

2025-08-05T10:02:18.3566667+00:00

Hi Raphaël Peyrau,
Thank you for the update. We understand your concern regarding the recurring 500 errors. These errors are typically transient and may occur during periods of high demand or temporary service disruptions in the region. The Azure OpenAI Response API is stable and designed for production workloads; however, we recommend implementing retry logic with exponential backoff to handle these scenarios. You do not need to switch to another API, as this issue is not specific to the Response API and could affect other APIs in the same region as well. If the problem persists for extended periods, such as the 2-hour window you mentioned, please let us know, and we will escalate the case to the product group for further investigation.

Answer 1

Hi Raphaël Peyrau,
We have reviewed the error you encountered while using the Azure OpenAI Response API. An HTTP 500 error indicates a temporary server-side issue and is not typically caused by your request or configuration. These errors can occur due to transient service disruptions or high load in the region where your resource is deployed. We recommend retrying the request after a short delay and implementing retry logic with exponential backoff. You can also monitor the Azure Service Health in the portal for any ongoing incidents.

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I have an error 500 using azure open ai response api

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