Catch 22 for blocked tenant: Error code: AADSTS5000225

Question

Catch 22 for blocked tenant: Error code: AADSTS5000225

Augustbt 0

Hello,

I got the email stating my account would be deleted by 17th of August. I've just logged in and added Pay-as-you-go, but now i still just get the "This tenant has been blocked due to inactivity" message and i cannot enter azure at all.

I cannot even create a new tenant or remove my card information again.

Please help.

Best Regards,

August

Monalisha Jena 0 Reputation points Microsoft External Staff Moderator

2025-08-11T16:18:56.0666667+00:00
Hello Augustbt,
Welcome to Microsoft Q&A Platform. Thank you for reaching out & hope you are doing well.

The error code you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted. You can refer below document for reference:
https://learn.microsoft.com/en-us/entra/fundamentals/inaccessible-tenant

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the following details for further assistance in private message:

Tenant ID or Domain Name

Affected User UPN

Error Code

Correlation ID from the recent failure

Timestamp from the recent failure

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored

Note: If it's a test tenant, please re-create a new tenant for testing purposes.

Quickstart: Create a new tenant in Microsoft Entra ID

Do let me know if you have any queries, we are happy to assist you further.
Monalisha Jena 0 Reputation points Microsoft External Staff Moderator

2025-08-12T12:45:28.8566667+00:00

Just following up to check if you find the solution helpful, if not if you had a chance to gather and share the requested details to provide so we can proceed with raising the support request to help you.