Copilot issue when crashing

Heres a photo to proof I have it.

Hi ryank,

Thank you for reaching out Microsoft Q&A about the issue with Copilot Vision on your Windows 11 Home system (Version 24H2, Build 26100.4770). I understand how frustrating it can be when a feature doesn’t work as expected, and I appreciate your patience.

To help me better narrow down the issue, could you let me know:

• Are you using Copilot as a standalone app (launched from the Start menu or taskbar) or accessing it through a web browser (like Edge or Chrome)?
• Can you recall when exactly the issue started—was it after a recent update, system change, or has it always been this way?

In the meanwhile, I recommend trying the following steps to help resolve the issue:

Step 1: Try InPrivate or Incognito Mode

If you're using a browser, open an InPrivate window in Edge or Incognito mode in Chrome, then access copilot.microsoft.com. If Vision works there, the issue may be related to browser extensions or cached data.

Step 2: Check for Copilot in Installed Apps

Go to Settings > Apps > Installed Apps and search for “Copilot.” If it appears, you're using the standalone app. From there:

-Click the three dots next to Copilot.

-Select Advanced Options.

-Try Repair, and if that doesn’t help, try Reset.

Step 3: Reinstall the Copilot App (if applicable)

If you're using the app version, uninstall it from the Microsoft Store and reinstall it to ensure a clean setup.

Step 4: Disable VPN (if applicable)

VPNs can sometimes interfere with Copilot’s connectivity. Try disabling your VPN temporarily and test the Vision feature again.

Step 5: Test with a New Windows User Profile

Create a new local user account on your PC and sign in. Then try launching Copilot Vision from that profile. This can help determine if the issue is tied to your current user environment or settings.

-Go to Settings > Accounts > Other users. 

-Click Add account → choose Add a user without a Microsoft account. 

-Enter a username and password → click Next. 

-Sign out and log in to the new account and check Copilot again.

 For more detailed instructions, please refer to the official Microsoft support page at: How to create a Local account in Windows 11 - ARTICLE - Microsoft Q&A 

Please keep me updated about the results of these steps, I’ll be happy to assist you further.

To assist others who might have similar questions and to help us improve our support system, we kindly encourage you to "Accept the answer" if it successfully addressed your concern. Accepting an answer lets other users know that this solution worked for you, and it also helps us track the effectiveness of our support efforts.

Warm regards,

Clary | Microsoft Q&A Support Specialist