urgently need help recovering the Storage Account

Question

urgently need help recovering the Storage Account

Roee Ninyo 0

I urgently need help recovering the Storage Account yos17463, which was accidentally deleted on July 17, 2025.

The account contains sensitive and business-critical data. Without it, our company will not be able to continue operating. This is an emergency.

I already tried to restore it through the Azure Portal, but it does not appear in the list of recoverable accounts, even though the deletion occurred less than 17 days ago.

Request:

Please check if the storage account can still be recovered manually.

If possible, recover the entire account and its contents.

If recovery isn't possible, let us know if there’s any other way to access the data (e.g., internal backup, engineering tools, or soft-delete).

Thank you in advance for your urgent support. Please escalate this issue — it’s business-critical.

3 answers

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Answer 1

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Answer 2

TP 131.7K Volunteer Moderator

Hi,

Since you deleted your storage account more than 14 days ago, you cannot use the Restore deleted account feature.

User's image

Did you enable any type of backup on the account?

I recommend you upgrade your Azure support plan to at least Standard if you haven't already, and then create a Severity A (<1 hour response) Technical support case. Once an engineer responds to your case you can ask if there are any options to restore your account.

To upgrade your Azure support plan, please navigate to link below:

https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/supportPlans

After you have upgraded your support plan, please follow instructions in article below to create support request. The process can be confusing, so please follow the article carefully. If you have any issues creating the ticket add a comment below with a screenshot and description and I will guide you.

Create an Azure support request

https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request

Please click Accept Answer and upvote if the above was helpful.

Thanks.

-TP

Roee Ninyo 0 Reputation points

2025-08-02T20:14:48.06+00:00

Hi @TP ,

Thanks for your reply. I understand the 14-day limitation, but I'm reaching out because this isn't a typical case.

This storage account contained sensitive, business-critical data. Its loss could shut down the company. We’re not asking for standard recovery via the portal — we’re asking for human help.

Even if the official window has passed, I’m kindly asking: Can you please escalate this internally to someone on the engineering/data recovery side? If there’s even a small chance that Microsoft can help, it would save an entire company.

We’re willing to upgrade the support plan right away, but only if there's a realistic path to recovery — not just faster access to another “no” answer.

I truly appreciate any extra effort you can make. Thank you.
TP 131.7K Reputation points Volunteer Moderator

2025-08-02T23:10:45.0933333+00:00

Opening a support case provides human help. I'm a volunteer here and am trying to help you.

I don't know if it is realistic or not to recover your storage account using some method that only backend engineers have access to. I strongly recommend you open a Severity A support request so that an engineer can help you.

It's $100 for Standard support, and you could set it to not renew so that it is essentially a one-time charge. When you create case you can select Phone for the contact method.
TP 131.7K Reputation points Volunteer Moderator

2025-08-03T14:25:57.69+00:00

@Roee Ninyo Any update? Were you able to get support ticket created?
Roee Ninyo 0 Reputation points

2025-08-04T03:37:30.2866667+00:00

Hello @TP

Thank you for checking in — I genuinely appreciate it.

To be fully honest, we’re in an incredibly difficult position right now. The deleted storage account contained everything: our core operational data, financial files, internal systems — the entire business depends on it.

We're a small team doing our best to survive, and this mistake might cost us everything. I’m not exaggerating when I say this could be the end of the company.

I haven’t submitted a new support ticket yet, simply because I’m afraid it’ll end in another automated response saying “nothing can be done.” We don’t need a general support rep — we need a human, someone like you, to help us reach someone inside Microsoft who might just be able to help.

If there’s even a small chance to recover anything — even metadata or a snapshot — that would give us hope. If not, at least we’ll know we tried everything, with someone on our side.

If you can help me get this escalated, or tell me exactly who to ask for, I’ll follow through immediately.

Thanks again for following up. Honestly, it means more than you know.
Praveen Bandaru 6,850 Reputation points Microsoft External Staff Moderator

2025-08-04T04:56:34.7633333+00:00

Hello Roee Ninyo

I understand your situation. I have initiated a private message please check it and share the necessary details so we can further investigate the issue.

Answer 3

Praveen Bandaru 6,850 Microsoft External Staff Moderator

Hello Roee Ninyo

You are attempting to restore a deleted storage account, but more than 14 days have passed since it was deleted.

According to the documentation, storage accounts can only be recovered if deleted within the past 14 days.

User's image

Check the billing document for more understanding:

https://learn.microsoft.com/en-us/azure/storage/common/storage-account-recover

Additionally, you mentioned that you have already opened a support request. We have also explained the billing-related information to you.

Hope the above answer helps! Please let us know do you have any further queries.

Please do not forget to "accept answer" and “up-vote” wherever the information provided helps you, this can be beneficial to other community members.

Roee Ninyo 0 Reputation points

2025-08-04T07:58:55+00:00

I’d like to take a moment to sincerely thank @praveen Bandaru for their exceptional support throughout this case.

Both of them were:

Responsive, even under time constraints

Patient and understanding of the urgency and emotional pressure I was under

Clear in their communication, with a real effort to guide and assist

And most importantly — they showed human empathy, not just technical answers

In a moment of real stress and business risk, they represented Microsoft’s support team in the best possible way.

I truly appreciate their help.
Praveen Bandaru 6,850 Reputation points Microsoft External Staff Moderator

2025-08-06T01:05:42.6666667+00:00

Hello Roee Ninyo

I just wanted to follow up and see if you had a chance to review my response to your question. Please let us know if it was helpful, and feel free to reach out if you have any further queries.

Hope the above answer helps! Please let us know do you have any further queries.

Please do not forget to "accept answer" and “up-vote” wherever the information provided helps you, this can be beneficial to other community members.
Praveen Bandaru 6,850 Reputation points Microsoft External Staff Moderator

2025-08-11T00:35:27.8733333+00:00

Hello Roee Ninyo

I just wanted to follow up and see if you had a chance to review my response to your question. Please let us know if it was helpful, and feel free to reach out if you have any further queries.

Hope the above answer helps! Please let us know do you have any further queries.

Please do not forget to "accept answer" and “up-vote” wherever the information provided helps you, this can be beneficial to other community members.

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urgently need help recovering the Storage Account

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