Unable to log in to ads.microsoft.com

Hi Jason,

Thank you for reaching out to the Microsoft Advertising Learn Q&A Platform! My name is John, and I will be assisting you with this query.

I understand that you're currently experiencing issue(s) logging into your Microsoft Advertising account, where you are consistently redirected to a blank page upon going to ads.microsoft.com

Below are the suggestions.

1. Check the URL: Make sure you’re trying to log in at the correct URL: https://ads.microsoft.com/ (Working fine after I tested on my device)
2. Use Different Browsers: Since you've already tried different browsers and incognito mode, continue to experiment with them. Sometimes specific browser settings can lead to issues.
3. Clear Cache and Cookies: Since you mentioned clearing cache/cookies, just double-check that it was done completely. Sometimes remnants of old data can create problems.
4. Disable Browser Extensions: Some browser extensions, particularly those related to privacy and ad-blocking, may interfere with loading the login page. Try disabling them temporarily.
5. Try from a Different Network: If possible, try accessing the site from a different network (like a mobile hotspot) to rule out any network-specific issues.
6. Check Your Account Status: If support can help, verify that the account is active and not facing any restrictions or issues.
7. Contact Support: Since it might be an account-specific issue, contacting Microsoft Advertising Support directly for more personalized assistance could be useful.

Platform health blog doesn't indicate any global issues on the platform as of this writing:

I hope the information provided here will at least help you. If you are still experiencing this issue, please do not hesitate to reach out to our support. I have also sent you a private message asking for further details. You are more than welcome to respond to me so I can begin the investigation on my end.

Regards,

John | Microsoft Advertising Support Specialist | 800-518-5689

Is anyone else facing issues with Microsoft Ads dashboard not loading properly on some networks? I tried clearing cache and switching devices but it still shows a white screen after login. I noticed a discussion around similar tech compatibility on sites like {https://agencygoa.com} — not sure if it's related but thought it might help.