you don't have access to this service onedrive 0x8004e4d0

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you don't have access to this service onedrive 0x8004e4d0

Dion Hardin 0

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Answer 1

Hello,

Welcome to Microsoft Q&A,

This issue is usually caused by a site user ID mismatch.

This issue most frequently occurs if a user account is deleted in the Microsoft 365 admin center or in Active Directory (in directory synchronization scenarios), and the account is then re-created by using the same user principal name (UPN) but a different ID value. When the user tries to access a site collection or OneDrive, the user has an incorrect ID.

A second scenario involves directory synchronization with an Active Directory organizational unit (OU). This issue might occur if a user has already signed in to SharePoint and then is moved to a different OU and resynced with SharePoint.

Resolution 

To fix the issue, check whether a new UPN exists. If it does, delete the new UPN, and then restore the original UPN.

If you're not comfortable with using this procedure, see Fix site user ID mismatch in SharePoint or OneDrive for an automated solution to fix the issue.

https://learn.microsoft.com/en-us/troubleshoot/sharepoint/sync/sign-into-onedrive-error-0x8004e4d0

Please Upvote and accept the answer if it helps!!

Divyesh Govaerdhanan 8,340 Reputation points

2025-08-06T23:52:27.36+00:00

Hi Dion Hardin,

Following up to see if the above answer was helpful. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

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you don't have access to this service onedrive 0x8004e4d0

1 answer

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